Product support specialist Jobs in Chicago, IL

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

About the job

Join our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world-class services to our clients.

PSEs are a critical interface to customers of the Digital Mine business – they are essential to customers achieving the safety and productivity outcomes needed.

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions. You will be an early adopter of new technology, with your feedback helping to shape ongoing development improvements.

Position Responsibilities

Configure the system as appropriate to operate according to agreed customer requirements

Perform testing / verification of system operation and performance for configured systems

Work with the Services team to ensure the successful deployment of new systems

Work with customers to deliver ongoing configuration changes to the system, ensuring adherence to customer change management requirements

Support firmware, software, and configuration updates to ensure the system operates as required

Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office, or on-site as required

Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes

Engage with Product Managers to advocate for the customer in terms of quality, functionality, and prioritization

About you

Are you passionate about driving growth and making a positive impact in a dynamic and fast-paced environment? We are seeking talented individuals who are motivated, innovative, and ready to contribute to our success. If you are looking for a challenging and rewarding career opportunity, we invite you to be part of our journey towards excellence.

We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System), DGS (Drill Guidance System), and other products that are added or developed in the future.

Required Skills

Experience with Linux administration, Microsoft Server, IIS, and SQL Server

Coding exposure to C, C++, Python, Java, HTML or similar

Sound knowledge of current network and communications technology

Ability to read and interpret electrical wiring diagrams

Ability to diagnose, troubleshoot, problem solve, and manage resolution to technical system issues

Able to manage and prioritize simultaneous demands in accordance with agreed key performance objectives

Excellent oral and written communication skills, with a high level of attention to detail

Customer service focused, with a strong work ethic and ability to work unsupervised

Good interpersonal and teamwork skills and ability to develop effective customer relationships

Commitment to working safely and ensuring compliance with relevant policies, procedures, and legislation

Desirable :

Bachelor's degree in IT, software, or computer engineering (or equivalent experience)

Experience in an engineering, IT, communications / networking technology, or other technical position

Project management / coordination experience

Industry experience in a mining environment or with mobile fleet equipment

Experience with the use of helpdesk / ticketing applications

Other Requirements :

Flexible work hours to accommodate varying time zones

Occasional travel (including international regions)

A current driver’s license is required

On-call availability (if required)

Our job titles may span more than one career level. The salary range for this role is between

67,400.00-$96,000.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as : training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com . Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Our Commitment to Embrace Diversity :

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.