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Product support specialist Jobs in Kansas City, MO

Last updated: 21 hours ago
  • Promoted
Manager, Product Support

Manager, Product Support

RelativityKansas City, MO, United States
$93,000.00–$140,000.00 yearly
As a Product Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge of all Product Support...Show moreLast updated: 11 days ago
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Community Support Specialist II

Community Support Specialist II

BrightliIndependence, MO, United States
Full-time
Job Description : Job Title : Community Support Specialist IILocation : Independence, MODepartment : Adult Community ServicesEmployment Type : Full-timeJob Summary : Join our compassionate and collaborativ...Show moreLast updated: 5 days ago
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Peer Support Specialist - FWOC

Peer Support Specialist - FWOC

Wyandot Behavioral Health NetworkKansas City, KS, US
$20.00 hourly
Full-time
The Frank Williams Outreach Center, located at 1201 North 7th Street, Kansas City, KS 66101, operates Monday through Friday from 8 : 30 a. It serves as a drop-in center for individuals experiencing ho...Show moreLast updated: 2 days ago
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Customer Support Specialist

Customer Support Specialist

ACADENTAL INCOverland Park, KS, US
Full-time
Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, ...Show moreLast updated: 2 days ago
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Underwriting Support Specialist

Underwriting Support Specialist

Taurus, LLCMission, KS, US
$38,693.00–$48,367.00 yearly
Full-time
Are you detail-oriented with strong analytical and problem-solving skills? If so, Bull Speed Ahead!.This is a full-time, on-site position that supports our NFIP Direct contract.Starting wage : $38,6...Show moreLast updated: 16 days ago
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Client Support Specialist

Client Support Specialist

ZelisKansas City, MO, United States
Full-time
The Client Support Specialist is responsible for triaging and troubleshooting client issues with Zelis Network Analytics services. Services to be supported include our Network360 web-based applicati...Show moreLast updated: 2 days ago
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Yardi Support Specialist

Yardi Support Specialist

NorthPoint Development LLCKansas City, MO, US
Full-time
This is an in-office role in Kansas City, Missouri.NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members.NorthPoint pr...Show moreLast updated: 5 days ago
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Client Support Specialist

Client Support Specialist

Zelis Healthcare, LLCKansas City, MO, United States
The Client Support Specialist is responsible for triaging and troubleshooting client issues with Zelis Network Analytics services. Services to be supported include our Network360 web-based applicati...Show moreLast updated: 11 days ago
Content and Product Support Specialist - Commerce Trust

Content and Product Support Specialist - Commerce Trust

Commerce BankKansas City, MO, United States
$26.25–$35.00 hourly
Full-time
Building a career here is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken c...Show moreLast updated: 1 day ago
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Community Support Specialist - Monday through Thursday

Community Support Specialist - Monday through Thursday

ReDiscoverKansas City, MO, United States
Full-time
Job DetailsJob Location7001 Blue Ridge Blvd - Raytown, MOPosition TypeFull TimeEducation LevelBachelor's DegreeTravel PercentageRoad WarriorJob Shift1st ShiftJob CategoryNonprofit - Social Services...Show moreLast updated: 5 days ago
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Product Support Specialist

Product Support Specialist

Teleperformance-Turbo TaxIndependence, MO, United States
Full-time
GigCX Marketplace is partnering with Teleperformance.TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences...Show moreLast updated: 1 day ago
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System Support Specialist

System Support Specialist

NetsmartOverland Park, KS, United States
Full-time
Provide technical support and system optimization for multi-site environments to ensure seamless operation of Netsmart solutions. Administer and troubleshoot multi-site Linux / UNIX and Windows-based ...Show moreLast updated: 21 hours ago
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Technical Support Specialist

Technical Support Specialist

Titan Protection and Consulting, Inc.Overland Park, KS, United States
Full-time
Under the general direction of the Systems Administrator, the Technical Support Specialist provides basic installation service for clients, responds and resolves basic client inquiries, configures ...Show moreLast updated: 5 days ago
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Product Support Specialist - Work from Home (Flexible Hours)

Product Support Specialist - Work from Home (Flexible Hours)

TurboTaxKansas City, Missouri
Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago
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Intake Support Specialist

Intake Support Specialist

Midland CareKansas City, MO, United States
$16.00 hourly
Full-time
This role ensures efficient data entry, visitor reception, patient intake processing, and office coordination while assisting with electronic medical records and referral management.Health insuranc...Show moreLast updated: 2 days ago
Product Support Specialist

Product Support Specialist

ECI Software SolutionsKansas City, MO, USA
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses.With divisions focuse...Show moreLast updated: 30+ days ago
Product Support Specialist - Remote (Service Autopilot)

Product Support Specialist - Remote (Service Autopilot)

XplorKansas City, MO, US
$21.00 hourly
Remote
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.We give small and medium-sized businesses cloud-based, intuitive technology solutions that...Show moreLast updated: 30+ days ago
Support Specialist

Support Specialist

Manatron, Inc.Missouri, United States
Remote
Full-time
As a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge...Show moreLast updated: 30+ days ago
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Content and Product Support Specialist - Commerce Trust

Content and Product Support Specialist - Commerce Trust

MediabistroKansas City, MO, United States
$26.25–$35.00 hourly
Full-time
Building a career here is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken c...Show moreLast updated: 22 hours ago
Manager, Product Support

Manager, Product Support

RelativityKansas City, MO, United States
11 days ago
Salary
$93,000.00–$140,000.00 yearly
Job description

Posting Type

Hybrid, Remote

Job Overview

As a Product Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge of all Product Support processes and procedures. You will be tasked with building out a new support vertical for a new product, including developing strategies, managing team operations, and collaborating with other departments. The Support Manager will monitor team ticket queues, ensuring timely assignment and resolution, balancing workloads, and managing staffing adjustments due to PTO and training. The Support Manager should be organized, detail-oriented, and focused on meeting department goals and metrics. You will also inform your Manager of personnel, performance, client perception, and project status issues and work closely with Global teams to ensure consistent, high-quality service. The Support Manager is responsible for the professional development of their reports.

Job Description and Requirements

Role Responsibilities :

  • Develop and implement a comprehensive support strategy for the new SaaS product, including team structure, workflows, and key performance metrics.
  • Oversee team response to customer incidents and requests on a daily basis, ensuring tickets are managed and processed in alignment with established policies and procedures.
  • Create and maintain knowledge base content to support customer self-service and empower the support team.
  • Monitor and report on support performance , ensuring timely updates to tickets and that service level objectives are met.
  • Collaborate with cross-functional teams , including Product and Engineering, to address technical issues and improve the product based on customer feedback.
  • Proactively monitor staff phone availability and adjust schedules dynamically to ensure service levels are met.
  • Manage and develop the support team , coaching team members to expand their technical skill sets and ensure alignment with department goals.
  • Provide direction and apply company policies to broader team(s) or sub-department, ensuring adherence to procedures and standards.
  • Track team progress on daily tasks and projects , ensuring timely completion with attention to quality and customer satisfaction.
  • Act as a primary point of contact for complex, escalated support issues , offering guidance and resolution to both internal teams and customers.

Preferred Qualifications :

  • Experience building and scaling support teams within a SaaS or technology-driven environment, including defining workflows and performance metrics.
  • Experience managing technical support teams and collaborating with Product and Engineering departments to resolve product issues.
  • Strong technical background , with a deep understanding of SaaS products and technical troubleshooting.
  • Experience working with support tools (e.g., Salesforce, Jira) and managing ticket queues in a high-volume environment.
  • Experience in coaching and mentoring teams , with a focus on developing both technical and product knowledge.
  • Client-focused with the ability to understand and meet customer expectations.
  • Excellent communication skills , both written and verbal.
  • Experience with ITIL standards and best practices is a plus.
  • Minimum Qualifications :

  • At least three years of experience leading or managing a team or department in a technical support environment.
  • Relativity is committed to competitive, fair, and equitable compensation practices.

    This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

    The expected salary range for this role is between following values :

    93,000 and $140,000

    The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.