Product support specialist Jobs in Winston-Salem, NC

Last updated: 21 hours ago

Promoted

PRODUCT SUPPORT SPECIALIST

Teleperformance-Turbo TaxNC, United States

Full-time

Peer Support Specialist

Vaya HealthRemote, Remote, NC, US

Remote

Remote – must live in or near Alamance, Caswell, Person, Granville, Vance or Franklin County, North Carolina.Under the supervision of the Peer Support Specialist Manager, the Peer Support Specialis...Show moreLast updated: 30+ days ago

Presales Support Specialist

Thermo Fisher ScientificNorth Carolina, United States of America

Remote

Full-time

The is a valued resource to both our internal and external customers.This Specialist will assist with selection and configuration of Laboratory equipment, as well as accessories and consumables, p...Show moreLast updated: 30+ days ago

Promoted
New!

Engineer 4, Technical Product Sales Support

Comcast CorporationWallburg, North Carolina, United States

Full-time

Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of ...Show moreLast updated: 21 hours ago

Promoted

Product Support Specialist - Work from Home (Flexible Hours)

TurboTaxWinston-Salem, North Carolina

Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago

(Remote) Support Specialist

N. Harris Computer Corporation - CADNorth Carolina, United States

Remote

Full-time

Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities in...Show moreLast updated: 30+ days ago

Promoted

Remote Data Entry - Product Support - $45 per hour

GL Inc.Winston-Salem, North Carolina

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.Show moreLast updated: 30+ days ago

Product Specialist, Profile and Engagements

AdobeNorth Carolina

Remote

Full-time

Changing the world through digital experiences is what Adobe’s all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Show moreLast updated: 30+ days ago

Customer Support Specialist -Entry Level

Pastiche PromotionsWinston-Salem, NC, US

Full-time

Quick Apply

At Pastiche Promotions, we have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, ...Show moreLast updated: 11 days ago

Operations Support Specialist

Evo CorporationClemmons, NC

Operations Support Specialist who will assist in managing and executing projects & strategies associated within the environmental industry. The Operations Support Specialist must have the ability to...Show moreLast updated: 30+ days ago

IT Support Specialist

Axiom TechnologiesNorth America, North Carolina, United States of America, Winter Park

Full-time

Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. Publish Floor Walk report with incident and service request...Show moreLast updated: 30+ days ago

Software Support Specialist

Brock SolutionsWinston Salem

Full-time

Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu...Show moreLast updated: 30+ days ago

Recovery Support Specialist - Adults

The State of OklahomaCleveland County

$30,000.00 yearly

Full-time

Recovery Support Specialist - Adults.MENTAL HEALTH AND SUBSTANCE ABUSE SERV.Job Posting End Date (Continuous if Blank).Note : Applications will be accepted until 11 : 59 PM on the day prior to the pos...Show moreLast updated: 30+ days ago

Promoted

Online Product Support- Work From Home - No Experience

GL1Winston-Salem, North Carolina

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago

Technical Support Specialist

HoneywellNorth Carolina, United States

Innovate to solve the world's most important challenges.Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software.Our vast base of ser...Show moreLast updated: 30+ days ago

Community Support Specialist - Direct Support Professional

The Charles Lea CenterCabarrus Count, NC, USA

Quick Apply

In addition to Full Time opportunities, this is a.The Charles Lea Center is a national leader in providing supported living solutions so men and women with disabilities can live more independently....Show moreLast updated: 30+ days ago

Promoted

Remote Product Support Online - $25-$45 per hour

GLOCPAWinston-Salem, North Carolina

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show moreLast updated: 12 days ago

Product Marketing Specialist

RELX Inc. CompanyNorth Carolina

Remote

Full-time

The Product Marketing Specialist is responsible for creating and executing go-to-market strategies for the Legal News Portfolio, with a focus on Law360®. Their role includes crafting marketing campa...Show moreLast updated: 30+ days ago

Promoted

Work From Home - Data Entry – Product Support – Entry Level

GLWalkertown, North Carolina

PRODUCT SUPPORT SPECIALIST

Teleperformance-Turbo TaxNC, United States

2 days ago

Job type

Full-time

Job description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program

Experience / Skills

TEAM / LEADERSHIP SKILLS :

You demonstrate a sincere desire for a quality customer experience

You have a team player attitude

You promote a positive work environment

You thrive in a fast-paced environment and handle change well

You have a collaborative approach to problem solving and like sharing feedback

You understand the value of your individual impact on the team and company's success

TECHNICAL / FUNCTIONAL SKILLS :

You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone

Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment

You have experience with software troubleshooting abilities

You know how to modify your communication style to meet customer needs and tone

You possess customer service skills

You are able to simplify and communicate complex ideas to customers

You have the ability to diffuse situations with angry customers

You are comfortable in a training environment that includes watching self-paced training module videos

You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts

You are willing to step-in as needed including answering questions from customers via chat

ANALYTICAL SKILLS :

You are able to research, analyze and determine an appropriate course of action in a variety of situations

You can solve complex problems while exercising good judgment

You have critical thinking and problem solving skills

ORGANIZATIONAL SKILLS :

You demonstrate initiative and the ability to multitask.

You work well under pressure of meeting team productivity goals.

Successful candidates must be willing to meet service level and contact per hour commitments.

You understand and accept schedule adherence in a call center environment

You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

KNOWLEDGE / BACKGROUND EXPERIENCE :

You are a High School graduate

Preferably, you have basic knowledge of tax laws and tax concepts

Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary

BEHAVIORAL COMPETENCIES

You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.

You are comfortable being on camera with your customers and understand the value of humanizing the interaction

You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships

You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions

You possess active listening skills and know how to ask probing questions to arrive at answers quicker

Operating Hours

Operating Hours : 8am to midnight EST ; Monday to Sunday

Required Minimum Hours : 30 hours per week

Peak Period :

April 9th, 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT

April 15, 2025 : 8am-3am EST / EDT

5 Turbo Bonus Boost per hour.

Applicable to all hours worked from April 9th to 15th.

Service Providers (SPs) must meet the required minimum of 30 hours per week.

Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of 30 hours each week on all schedules

Mandatory Requirements

Must reside in the USA

Must have passed background check and pass tech check in order to attend certification.

Must be on camera during certification.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.

Service Provider (SP) must have the following Hardware Requirements.

Windows Computer (Mac and Chromebooks are not permitted)

Windows 10 or 11

AMD or Intel Core Series (I3-I9)

At least 8gb of RAM

Webcam

Wired Mouse

USB Headset

Wired Internet Connection

Conflict of Interest

Cannot hold Gigs with Column Tax or any Intuit Vendors

Training Information

Duration

20 Hours

Price

79.99 USD

Course Details