Production support Jobs in Richardson, TX

Job Title - Engineer Production Support

Experience Range - 10+ Years

Must Have Technical / Functional Skills

Familiarity with Mongo / NoSQL,

• MuleSoft (ESBs),
• Appian (BPMs),
• Strategy Engines,
• Kafka
• Oracle SQL / PLSQL
• Splunk / Dynatrace

Roles & Responsibilities

Production Support is responsible for managing the day-to-day stability of the Consumer and Small Business Card Decision and Underwriting application environment. Real-time restoration and triaging of issues impacting technical services (application / infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items. Additional responsibilities include : - Identify opportunities for monitoring and automation. - Drive Prost Problem management process to get to root cause and corrective items. - Develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Dynatrace etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead. - Evaluate and participate in Changes / Releases. - Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.

Salary Range - $90000 to $120000 a year