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Cambia HealthWA, United States- Full-time
Customer Service Professional I
Full-time work from home candidates in WA, ID, OR and UT only.
Starting pay range $18.50 - $21.75 depending on experience and location. HR will reach out and provide specific information.
Upcoming start dates include the following :
04 / 7 / 2025
Who We Are Looking For
Every day, Cambia's dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.
As a CSP, you'll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. You'll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You'll advocate for our members, track down answers to tricky questions and ask for support when you're stuck. (At Cambia, you'll always get help when you need it.) In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.
What You Bring to Cambia
Qualifications :
- High school diploma or equivalent
- 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
- Proficient PC skills and an ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
Skills and attributes :
What You Will Do at Cambia
Your Work Environment
The starting hourly wage for this job is $18.50 - $21.75 / hour, depending on candidate's geographic location and experience.
The annual incentive payment target for this position is 5%.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can :
We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include :
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.