Program administrator Jobs in Worcester, MA

Job Description

POSITION: NETWORK ADMINISTRATOR

REPORTS TO:NETWORK SYSTEMS ENGINEER

ACCOUNTABILITY OBJECTIVE:

This position is responsible for assisting the Network Systems Engineer with the day to day management of a large enterprise Microsoft Active Directory environment. The enterprise is comprised of 50 locations with hundreds of switches and servers, servicing 6000+ workstations and thousands of wireless devices. A few of the major services provided include Internet access, email, device management, helpdesk oversight, web applications, VOIP, energy management, and video surveillance. This support role is critical in allowing the district to function optimally and help provide a large number of services to students, faculty, and administrators. This position bridges systems administration with direct user support, taking ownership of device management across multiple platforms..

PRINCIPAL ACCOUNTABILITIES: (to be included along with other responsibilities)

1.Must have hands on experience with AD domain creation and replication management
2.Must have hands on experience with AD user and computer creation and management.
3.Firm understanding of basic Active Directory roles, such as file and print services.
4.Must have firm understanding of and experience with basic network services such as DHCP and DNS.
5.Understanding of basic Group Policy creation and application is necessary.
6.Candidate should be able to navigate Windows logs and troubleshoot common problems.
7.Additionally, the candidate must be able to communicate complex information effectively over the telephone to peers or technical support when solutions are not obvious.
8.Basic Windows Power Shell Scripting is necessary. Advanced Shell Scripting is a plus!
9.Monitor Active Directory replication for 60+ servers
10.Provide support for Office 365 Organization level issues.
11.Provide support for Google Apps Organization level issues.
12.Understanding of Microsoft Hyper-V Host and Guest roles is necessary. Experience with is a plus.
13.Backup job monitoring, configuration and maintenance
14.IP Network fundamentals are necessary.
15.Promote team building and a positive work environment
16.Adapt easily to work assignments, additional priorities, and new procedures
17.Receive constructive criticism and modify work appropriately
18.Prioritize and identify needs and solve problems independently as appropriate
19.Suggest procedural improvements to supervisor as appropriate
20.Skillfully handle difficult situations using good judgment
21.Responsible for assuring equal educational opportunity to all individuals regardless of race, color, gender, age, marital status, religion, natural origin, sexual orientation, gender identity, homelessness, or disability.
22.Performance of other job-related duties as assigned.
23. Manage Google Workspace for Education/Business, focusing on device management, user provisioning, security policies, and organizational unit configurations.
24. Serve as the primary Mobile Device Management (MDM) administrator for all Apple devices (macOS, iOS, iPadOS), handling zero-touch deployment, patch management, application distribution, and security compliance.
25. Oversee the help desk and administer the IncidentIQ ticketing system, ensuring accurate routing, tracking, and timely resolution of hardware, software, and network issues.
26. Any other duties required by the Network Systems Engineer or Director of IT.

REQUIRED QUALIFICATIONS:

1.Working, hands-on knowledge of desktop OS Microsoft Windows 10 and Windows 11
2.Working, hands-on knowledge of network OS Microsoft Windows Server 2019, 2022, and 2025
3.Experience creating and editing User Accounts, Profiles and Windows Group Policies
4.Proficient understanding of TCP/IP and Ethernet Networking and Routing principals.
5. Ability to troubleshoot network communication issues and suggest appropriate solution.
6. Proven experience administering Google Workspace, JAMF, and IT service management tools (IncidentIQ preferred).
7. Ability to research software and hardware related issues to resolution
8.Excellent people skills
9.Good communicator
10.Ability to work with all levels of staff
11.Ability to handle multiple projects simultaneously
12.Reliable transportation and valid driver’s license
13.Ability to lift at least 50 pounds

PREFERRED QUALIFICATIONS:

1.Working knowledge of HP/Aruba Procurve hardware.
2.Windows PowerShell scripting experience
3.Desktop OS imaging management and rollout using Windows Deployment Services or SCCM
4.Understand concepts of a SAN and software initiators and as well as MPIO.

TRAVEL: This position is required to travel to district sites within Worcester. A valid driver’s license and reliable transportation is required. Mileage is reimbursed upon completion of travel reimbursement forms.

WORK YEAR: Full year, 52 weeks

WORK DAY: 8:30 A.M. to 4:30 P.M.

SALARY: IT Network Administrator.

TO APPLY: Any person interested in this position must submit a resume, cover letter, licensure, and answer all questions on-line at https://worcesterschools.org/about/employment-opportunities

This deadline date does not preclude further advertisement or recruitment
Position Type:Full-time
Salary:$33 to $47 Per Hour
Job Categories:

Support Staff > Computer Support

Equal Opportunity Employer

The Worcester Public Schools is an Equal Opportunity/Affirmative Action Employer/Educational Institution and does not discriminate regardless of race, color, ancestry, sex, gender, age, religion, national origin, gender identity or expression, marital status, sexual orientation, disability, pregnancy or a related condition, veteran status or homelessness. The Worcester Public Schools provides equal access to employment and the full range of general, occupational and vocational education programs. For more information relating to Equal Opportunity/Affirmative Action contact the Human Resource Manager, 20 Irving Street, Worcester, MA 01609, 508-799-3020.

Job Requirements

• Citizenship, residency or work visa required