Primary support for all team member and customer related issues. Responsibilities are all handled in an office setting, with most communication being handled by phone or email.
Who You Engage With :
You work with the Customer Care Advisors, Store Supervisors, Route Supervisor, Retail Teams Leader, Operations Manager and Owner. You report directly to the Owner.
Key Responsibilities (roles) :
Answer all incoming phone calls.
Assist with any Work Comp cases.
Help to coordinate quarterly reviews.
Manage internal communications.
Check the coupons and communications are set-up on time and working correctly.
Create payroll, time tracker and productivity spreadsheets and submit to the Owner for approval.
Double check payroll draft, and give approval to Owner.
Give Owner completed payroll.
Run A / R Account Balances Report- highlight any past due accounts, contact customers to collect payment.
Code and submit invoices to Melio or CPA / bookkeepers and submit manual checks after gaining approval from Owner.
Fix any Timeclock errors.
Sort / open mail and post any A / R checks or other critical mail.
Place recruiting / help wanted ads.
Facilitate interviews and hiring.
Complete onboarding of new team members.
Education for the team on changing policies and procedures.
Maintain and assist with compliance / benefits.
Work with Owner on any legal, tax, reporting or other requirements.
Special projects for the Owner.
Keep track of key activities throughout the organization and ensure they are not missed or poorly executed.
Create employee communications for key information to broadcast out.
Support Owner in staying organized, on track, making progress on key initiatives, projects and deliverables.
Liaison with HR Contractor as needed.
Handle other admin or office tasks as needed.
Key Competencies :
Good communicator across all lines of business communication.
Positive attitude.
Detail oriented.
Always willing to listen.
Create and foster a positive team member experience.
Helps to resolve any client questions, concerns, or complaints.
Friendly and outgoing.
Good computer and phone skills.
Great initiative, on time, and dependable.
Keep up with personal appearance and hygiene.
Physical Requirements :
Most of your work is done in front of a computer and on the phone.
Desired Results / Performance :
Appreciate, ascend, and encourage growth of team members, customers, and Owner.
Always be learning what other strategies and tools could be implemented to improve the team member or customer experience.
Answer questions promptly - on phone and on emails.
Professional / Educational Background :
High school graduation or the equivalent is required. College preferred.
Team building experience is preferred.
Computer aptitude is preferred.
Compensation & Benefits :
Competitive Pay : Earnings commensurate with experience and skills.
Appleton Clinic Benefit : Supplemental medical benefits for employees and their dependents at Appleton Clinic. This encompasses unlimited doctor visits, well-woman exams, EKG monitoring, over 250+ free generic medications, and basic lab work.
Other Benefits : Free Basic & Accidental Life Insurance for all employees who work 30+ hours / wk, dental and vision insurance for all employees who work 30+ hours / wk.
Employee Discounts : Enjoy discounts on our services.
Paid Time Off : Rest and recuperate with our generous PTO offerings.
Growth Opportunities : Potential for advancement within the company based on performance.
Working Hours : Monday through Friday, typically starting between 7 : 00am and 8 : 00am and concluding between 5 : 00pm and 6 : 00pm. Weekend shifts are possible. Some shifts are less than 8AM-5PM.
Attendance & Skills Bonus : Perfect attendance, mastery of job and in good standing with the company can earn $75, $250 and $350 of bonuses. They are earned at the 120, 180 and 365 day of employment.