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Healthcare Customer Care Coordinator-Project Based (100% Remote North Carolina)
Continuum Global SolutionsRaleigh, NC, US, 28269
30+ days ago
Salary
$14.00–$15.00 hourly
Job type
Remote
Job description
RESPONSIBILITIES
Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination.
Handle prescription refills, order status updates, and tracking.
Educate customers on online self-service for updates and help troubleshoot these self-services.
Empathize and resolve concerns to simplify the customer’s healthcare experience.
Navigate through multiple computer applications with speed & accuracy.
Adapt to learn new call types when business needs change & flex support in those areas.
WORK AT HOME REQUIREMENTS :
High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular / Wireless carrier hotspot or internet services)
Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
Dedicated, quiet, & secured workspace with no distractions
A USB Wired headset with noise canceling microphone.
ADDITIONAL REQUIREMENTS :
18+ years old & high school diploma / GED
Entry-level position with a minimum of 6 months customer service experience
Customer focused personality & desire to help people.
Professional positive attitude & courteous telephone etiquette
Full-Time schedule availability to meet business needs (Includes evenings and weekends)
Willing to submit a drug test and background check.
BENEFITS & PERKS :
14-$15 per hour + overtime during peak needs
Access Up To 50% Of Your Pay Immediately After Your Shift