Remote Project management Jobs in St Louis, MO

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Order Management Representative 1-Remote Kansas-Remote Missouri-Remote Colorado

Candidate will need to reside in the state of Kansas, Colorado or Missouri for facility access)

Kansas / Missouri candidate shift will either be M-F 7 am 3 : 30 pm CST or 8 am-5 pm CST. Will be discussed with management.

Colorado candidate shift will either be M-F 7 am-3 : 30 pm MST or 8 am-5 pm MST. Will be discussed with management.

As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies.

What You Will Do :

Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming / outgoing calls, emails, and requests.

Proficient in basic knowledge of product and features for assigned brands / product category and ability to identify and / or communicate basic work order management functions (i.e., indexing, First Review) product and features for Allegion brands.

Identify and complete basic order entry functions within assigned quality and production metrics.

Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and / or situations within established guidelines.

Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary.

Gather and document service request information through the effective use of CRM tools.

Utilize and manage all appropriate ERP business systems for assigned product bands.

Process time sensitive orders and requests : receive, edit, and enter incoming customer purchase orders in an accurate and timely manner.

Review, verify and make corrections as necessary to ensure accurate information and order specifications.

Contact customers to resolve unclear order issues.

Manage orders in the business system through the entire order cycle.

Gather data for measurement, analysis and reporting.

Meet all service level agreements as set by management.

Additional duties as assigned by manager.

What You Need to Succeed :

6+ months customer service or order entry experience

HS Diploma or GED required; Bachelor’s degree preferred

Strong written and verbal communication skills

Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.

Ability to multi-task, prioritize, and manage time efficiently

Ability to identify recurring customer issues across brands / products

Ability to develop cross-functional, professional working relationships

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

Health, dental and vision insurance coverage, helping you “be safe, be healthy”

GenerousVacation and Sick Time

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and / or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement

Employee Discounts through

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation : This range is provided by Allegion. Your actual pay will be based on your skills and experience.

The expected Base Salary Range : $35,300 to $58,800. The actual compensation will be determined based on experience and other factors permitted by law.