Provider relations representative Jobs in Tempe, AZ

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

This position is in the Military and Veteran Services (MVS) division and serves as a TriWest representative to Veterans' Administration (VA) regional offices and Veterans Integrated Services Networks (VISN) relating to TriWest's VA Community Care Network (CCN) contract. Internally, the incumbent is responsibility for providing advice and assistance to the Chief, MVS and the MVS team, and other members of the TriWest senior leadership team regarding operations, historical concerns and performance interests relating to the VA Health System, particularly regarding improving customer experience, building strong partnerships with key stakeholders, and achieving performance and operational excellence.

Education & Experience

Required:

• Master's degree in Health Care Administration or a related field
• 7 years executive-level management and leadership experience in the VA Health System
• Experience in planning and executing complex operations

Preferred:

• Significant experience in Federal healthcare contracts and contract 'start-up' operations
• Significant experience within the VA healthcare organizational environment and Community Care Network Contract
• Experience in leading VA healthcare operations

Key Responsibilities

• Provide review and assessment of all Network Adequacy Meetings (NAM) meetings to ensure all risks and escalations are processed and appropriate leadership informed
• Advise MVS leadership on matters relating to the CCN contract and VA healthcare operations.
• Intervene with VA offices where necessary and directed by MVS leadership
• Assist and support the Vice President for VA Program Management in monitoring appropriate CCN performance measures and keeping MVS leadership informed on all relevant matters.
• Collaborate with the Command Center to send, receive and follow up on issues.
• Support contingency operations with the VAMCs and other duties as the ICMOP is further developed
• Assist in engagement with VA/DoD and Services Leadership in CCN Regions 5 and 6 regarding network and operational matters
• Provide a comprehensive perspective of CCN operations and performance and provide recommendations to optimize the VA, and customer experience
• Support strategic planning in anticipation of emerging business trends
• Other duties as assigned

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinking with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to assess complex information easily, communicate clearly, and draw sound conclusions.

Leadership: Successfully engage with different styles of employees.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of the DoD and VA Health Systems; Ability to effectively coordinate and lead matrix organizations; expertise with collaboration skills, public-speaking, and presentation skills.

Working Conditions

Working Conditions:

• Availability to work non-regular hours as necessary
• Remote work, with occasional travel required
• Government security clearance required

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $149,000 to $156,000 per year.

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.