Public policy Jobs in Rockford, IL

Job Requisition ID : 51170

Opening Date : 10 / 30 / 2025

Closing Date : 10 / 13 / 2025

Agency : Department of Human Services

Class Title : PUBLIC AID ELIGIBILITY ASST - 35825

Skill Option : None

Bilingual Option : Spanish

Salary : Anticipated Salary $4004-$5245 / month ($48048-$62940 / year) bilingual pay

Job Type : Salaried

Category : Full Time

County : Winnebago

Number of Vacancies : 2

Bargaining Unit Code : RC028

Merit Comp Code :

This position is a union position; therefore provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

While not requireda Resume / Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of yourapplication. Failure to upload requested transcripts license and / or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.

Why Work for Illinois

Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.

No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the Winnebago Office. Under direct supervision performs routine casework support functions by screening and registering applications sorting of incoming documents maintaining office supplies and forms and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). Prepares files protecting customers confidential information performs office receptionist duties answers inquiries and / or directs person to professional staff and enters information into the eligibility systems. Translates functions / procedures into Spanish for individuals who cannot speak or read English in contacts with the general public advocacy groups customers and community organizations.

Essential Functions

• Performs routine casework support functions by screening and registering applications sorting of incoming documents maintaining office supplies and forms providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the Family and Community Resource Center (FCRC).
• Prepares files protecting customers confidential information performs office receptionist duties answers inquiries and / or directs person to professional staff and enters information into the eligibility systems.
• Translates functions / procedures into Spanish for individuals who cannot speak or read English in contacts with the general public advocacy groups customers and community organizations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Work Hours : Monday-Friday8 : 30am-5pm 1-hour unpaid lunch.

Work Location : 171 Executive Pkwy Rockford Illinois 61107

Division of Family and Community Services

Region 2

Intake

Winnebago Office Winnebago County

Agency Contact :

Posting Group : Social Services

About the Agency :

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.

As a State of Illinois Employee you will receive a robust benefit package that includes the following :

For more information about our benefits please follow this link : INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on click Application Procedures in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

Key Skills

Marketing,Public Relations,Google Docs,Organizational skills,Communication skills,Press Releases,Office Experience,Constant Contact,InfusionSoft,Social Media Management,Child Protective Services,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4004 - 5245