Public relations coordinator Jobs in St Louis, MO

Job Description

Job Description

About the Organization :

Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.

Job Description : Responsibilities :

• Responsively manage all incoming emails and calls for the whole company, directing them to the appropriate departments.
• Maintain meticulous and precise documentation in Zendesk tickets, assigning tickers to the appropriate department, ensuring resolutions and subsequent follow-ups.
• Tasked with reviewing and resolving tickets after a solution has been provided, ensuring client satisfaction and their comprehension of the resolution.
• Address general support inquiries and aid clients in basic troubleshooting.
• Assist clients with questions related to iOS updates and application updates.
• Provide first-tier technical support during evening, night, and weekend shifts and escalate calls to on-call staff as needed.
• Execute client outreach campaigns through phone calls.
• Review and update departmental spreadsheets for accuracy.
• Fulfill additional tasks as assigned.

Required Skills / Abilities :

Education and Experience :

Physical, Mental, and Environmental Demands :

KNOWiNK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KNOWiNK complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

KNOWiNK expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of KNOWiNK employees to perform their job duties may result in discipline up to and including discharge.