Public relations manager Jobs in Glendale, AZ

Position Overview

The Payor Relations Manager is a highly specialized sales professional who works with our branch and area leadership to develop a strategic plan for growing relationships with assigned Medicaid Managed Care Organizations. The Payor Relations Manager reports directly to the AVP of Payor Strategy. The Payor Relations Manager is responsible for owning relationships within all of case management and utilization management departments. This individual will work with AVPs of Payor Relations, RVPs of Business Development, and AVP of Payor Strategy to develop a plan focused on volume growth, enhanced rate opportunities, and alternative payment model strategies.

Essential Job Functions

Develop and own relationships with all case management and utilization management departments within assigned payor accounts.

Hold weekly or monthly meetings with MCO delegates to provide updates on existing patients and referrals

Capture and maintain metrics for all assigned MCOs outside of what ABI can produce (staffing ratios, referral conversion, speed to care, etc.)

Collaborate with AVP of Payor Strategies, AVP of Payor Relations, and RVP of Business Development to develop primary (volume) and secondary growth goals

Develop tools for area leaders to educate branches, reiterate preferred payor targets, and align with account expectations

Communicate regularly with all branch location personnel to assure we are aligned on all partnership opportunities with assigned payors (it is critical to our efforts to be entrenched in all facets of our branch operations)

Coordinate with locations on any operational barriers and case interventions that need to be escalated to the payor

Partner with AVP of Payor Strategy for any enhanced rate requests and associated documents

Map out and maintain organization charts for assigned MCOs

Identify any resources that need to be included in the payor landing page for myAveanna.net

Oversight of compliance for any MCO required reports

Coordinate with business development team for major account referrals tied to assigned MCOs

Encourage ongoing communication between branch locations and contacts each MCO

Develop practice efficiencies that benefit Aveanna and assigned MCOs

Attend regularly scheduled meetings to develop and review weekly, monthly, and quarterly goals

Requirements

2+ years experience with MCO authorization process

Comprehensive knowledge of all Aveanna business lines and ability to articulate

Basic Understanding of claims life cycle

Fundamental understanding of healthcare benefits (HMO, PPO, ACO, Medicare, Medicaid, etc.)

Experience in public speaking

Additional state specific requirements :

Understanding of state regulations that govern our practices and those of the MCOs

Participation and advocacy with state industry associations

Preferences

Experience with Private Duty Nursing utilization request processes

Proven sales track record

Extensive knowledge of the Private Duty Nursing industry

Basic contracting and credentialing knowledge

Previous leadership skills

Other Skills / Abilities

Proficient in Microsoft Word, Excel, and PowerPoint

Familiarity with company EMR functions

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Environment

Multiple branch locations within coverage area of MCO

Comfortable presenting industry and Aveanna specific knowledge with high level employees at MCOs

Performs duties in an office environment during agency operating hours

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.