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Public relations specialist Jobs in Dearborn, MI

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Public relations specialist • dearborn mi

Last updated: 1 day ago

Customer Relations Specialist

SMS Group of CompaniesDetroit, MI, US
Full-time
Quick Apply

Customer Relation Specialist  will provide quality and professional customer service for our utility partner’s customers.The Customer Relation Specialist will maintain a positive attitud... Show more

Employee Relations Advisor

BrightSpring Health ServicesDetroit, MI, United States
Full-time

The Employee Relations Advisor serves as a trusted advisor to leaders and HR Business Partners as the subject-matter expert in employee relations issues, workplace concerns, investigations, policy ... Show more

Senior Manager, Public Relations Editorial & Data Storytelling

RocketDetroit, MI, United States
Full-time

Senior Public Relations Manager.As the Senior Public Relations Manager, you'll provide strategy to skillfully execute on external and internal communications.This team member is prepared to roll up... Show more

Supervisory Human Resources Specialist (Employee Relations/Labor Relations)

US Government JobsDetroit, MI, United States
Full-time

Serves as the Employee Relations/Labor Relations Branch Chief performing operational assignments in Civilian Human Resources Agency (CHRA).CHRA is responsible for operational HR effectiveness world... Show more

Division Director-Human Relations

Wayne County GovernmentDetroit, MI, USA
$85,127.00 yearly
Full-time
Quick Apply

The Division Director of Human Relations is under the Department of Corporation Counsel.This positionreports directly to the Corporation Counsel and Deputy Corporation Counsel and is appointed by t... Show more

Human Resources Specialist - Labor Relations

DFM SolutionsDetroit, MI, United States
Full-time

Human Resources Specialist Labor Relations.The Human Resources Specialist Labor Relations provides operational Human Resources support across DFM's unionized locations with a primary focus on lab... Show more

Principal, Public

NORRDetroit, MI, United States
$140,000.00–$200,000.00 yearly
Full-time

Senior Business Development Leader.This is an exciting time to join our team.As we continue to grow, we are looking for talented professionals who are ready to make an impact, collaborate with exce... Show more

Employee and Labor Relations Coordinator

Wayne State UniversityDetroit, MI, United States
$56,219.00 yearly
Full-time

Employee and Labor Relations Coordinator.Wayne State University is searching for an experienced Employee and Labor Relations Coordinator at its Detroit campus location.Wayne State is a premier, pub... Show more

Crestwood Public Schools Bus Driver

Dean Transportation Inc.Dearborn, MI, US
$23.00 hourly
Part-time

This posting is for positions supporting Crestwood Public Schools with route assignment opportunities in Dearborn, MI.Flexible scheduling options are available, subject to operational needs.Paid tr... Show more

Supervisory Human Resources Specialist (Employee Relations/Labor Relations)

Department of the ArmyDetroit, MI, United States
Full-time

Supervises and leads a team of Human Resources (HR) specialists providing employee relations and labor relations services.Oversees the quality, timeliness, and consistency of branch operations and ... Show more

Division Director-Human Relations

Wayne County, MichiganDetroit, MI, United States
Full-time

Division Director-Human Relations.The Division Director of Human Relations is under the Department of Corporation Counsel.This position reports directly to the Corporation Counsel and Deputy Corpor... Show more

Assistant Director Public Relations

Detroit Land Bank AuthorityDetroit, MI, United States
$91,500.00–$114,400.00 yearly
Full-time

Assistant Director, Public Relations and Community Engagement.The Detroit Land Bank Authority (DLBA) is a public authority responsible for turning Detroit's vacant, abandoned, and foreclosed proper... Show more

Supervisory Human Resources Specialist (Employee Relations/Labor Relations)

US Department of WarDetroit, MI, United States
Full-time

Supervises and leads a team of Human Resources (HR) specialists providing employee relations and labor relations services.Oversees the quality, timeliness, and consistency of branch operations and ... Show more

Manager, Employee Relations

Ford Motor CompanyDearborn, MI, United States
$115,500.00–$218,100.00 yearly
Full-time

Manager - HRBP for New Model Product Development Center & Research and Engineering.Join us as the Manager - HRBP for the New Model Product Development Center & Research and Engineering where you'll... Show more

Development Officer - (Corporate Relations)

ACCESSDearborn, MI, United States
Full-time

Under general supervision, the Development Officer uses specialized knowledge in fundraising and development obtained through experience and/or formal training to provide support and manage activit... Show more

Outsourced Accounting Senior Consultant - Public Sector

Plante MoranDetroit, MI, United States
Full-time

Our "we-care" culture is more than just a motto; it's a promise.From day one, we prioritize your growth, well-being, and success.You can count on us to support your career journey and help you achi... Show more

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Customer Relations Specialist

Customer Relations Specialist

SMS Group of CompaniesDetroit, MI, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Customer Relation Specialist will provide quality and professional customer service for our utility partner’s customers. The Customer Relation Specialist will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.

Duties and Responsibilities

  • Inform customers of the Energy Efficiency program requirements and offerings
  • Verify customer eligibility
  • Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
  • Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
  • Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled appointments, and related program goals
  • Ensure that an excellent customer service experience is consistently delivered with every customer
  • Identify, research, and resolve customer issues, and escalate unresolved issues as needed
  • Effectively and confidentially communicate with customers including written email correspondence
  • Accurately maintain, update, and secure all call center, customer contact, and data records
  • Monitor, record and report key program outcomes on a regular basis
  • Recommend process improvements
  • Perform related work as required

Minimum Requirements

  • High school diploma or equivalent
  • 2-3 years related inbound and outbound call center / customer service experience
  • Effective communications skills (oral and written)
  • Highly organized and excellent time management skills
  • Ability to understand and retain basic customer information
  • Accurate typing and data entry skills
  • Proficiency in MS Office applications such as Outlook and Word
  • Intermediate to Advanced skills in MS Excel
  • Ability to handle challenging customer situations with poise and professionalism
  • Able to meet pre-employment requirements for background check and drug testing.
  • Knowledge of the energy efficiency industry