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Public relations specialist • tuscaloosa al
Patient & Family Relations Specialist
DCH Health SystemTuscaloosa, AL, US- Promoted
Instructor, Renewable Contract-Advertising & Public Relations - 527841
InsideHigherEdTuscaloosa, Alabama, United StatesDirector of Carrier Relations - Alabama Region
HigginbothamTuscaloosa, AL , USFront Office Specialist
Eye Care Partners CareerTuscaloosa, Alabama, USAFront Office Specialist
Eye Care PartnersTuscaloosa, AL, United StatesPublic Accounting Tax Senior
GpacNorthport, Alabama, United States- New!
Nashville Public Radio is hiring : Marketing Manager in Tuscaloosa
Nashville Public RadioTuscaloosa, AL, United States- Promoted
Immunology Sales Specialist
Syneos Health / inVentiv Health Commercial LLCTuscaloosa, AL, United StatesMarketing Specialist
Coca ColaTuscaloosa, AL, USA- Promoted
Merchandiser Specialist
AcostaTuscaloosa, AL, US- Promoted
Asset Protection Specialist
Alabama StaffingTuscaloosa, AL, US- Promoted
Asset Protection Specialist
Home Depot (Retail)Tuscaloosa, AL, USInstructor, Renewable Contract-Advertising & Public Relations
University of AlabamaTuscaloosa- Promoted
Merchandising Specialist
Premium Retail ServicesTuscaloosa, AL, US- Promoted
Instructor, Renewable Contract-Advertising & Public Relations
The University of AlabamaTuscaloosa, AL, United States- Promoted
Parts Specialist
O'Reilly AutomotiveNorthport, AL, USDIETITIAN, SPECIALIST
Compass Group, North AmericaTuscaloosa, AL, United States- Promoted
FEMA - Engineering Specialist
CDM SmithTuscaloosa, AL, United StatesParts Specialist
O'Reilly Auto PartsStore 01063 Northport AL- health psychologist (from $ 116,132 to $ 200,000 year)
- cloud engineer (from $ 109,908 to $ 175,000 year)
- travel registered nurse (from $ 93,119 to $ 169,083 year)
- journeyman electrician (from $ 50,700 to $ 167,700 year)
- devops engineer (from $ 116,250 to $ 159,417 year)
- nurse practitioner (from $ 83,610 to $ 156,000 year)
- travel nursing (from $ 126,308 to $ 151,632 year)
- senior engineer (from $ 63,375 to $ 143,877 year)
- cyber security (from $ 117,500 to $ 141,782 year)
- senior (from $ 47,353 to $ 137,500 year)
- Lansing, MI (from $ 62,644 to $ 195,000 year)
- Sioux Falls, SD (from $ 106,800 to $ 164,500 year)
- Rochester, NY (from $ 67,100 to $ 135,750 year)
- Santa Maria, CA (from $ 52,024 to $ 116,584 year)
- Santa Rosa, CA (from $ 52,024 to $ 116,584 year)
- Santa Clarita, CA (from $ 52,024 to $ 116,584 year)
- Santa Ana, CA (from $ 52,024 to $ 114,130 year)
- Columbia, SC (from $ 71,688 to $ 114,046 year)
- Columbia, MO (from $ 71,688 to $ 114,046 year)
- Springfield, MO (from $ 50,000 to $ 105,378 year)
The average salary range is between $ 48,767 and $ 88,500 year , with the average salary hovering around $ 61,074 year .
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Patient & Family Relations Specialist
DCH Health SystemTuscaloosa, AL, US- Full-time
Overview
The Patient & Family Relations Specialist (PFRS) is the liaison between patients and families. This position will lead the effort in responding to the needs of the patients / families / visitors and provide support to staff. The PFRS will develop and distribute reports based on findings of their investigations and ensure that all feedback is logged appropriately into (MIDAS), complaint database.
This role will enhance the timeliness of responding to complaints and quality of care issues. Additionally, the PFRS will help in improving communication and addressing or referring care concerns to the appropriate leaders, procedures and results, moreover, assist with elopements, allegations of abuse by a staff member and rudeness of staff.
Responsibilities
- Serves as a liaison between patients and the institution as a whole and between the institution and the community it serves. Serves as neutral facilitator in gathering the patient’s perspective along with the health care provider and / or employee perspective and coordinate a resolution.
- Assists in the development of customer service culture through continuous activities, recognition, behavioral focus, and education.
- Per Manager request, as appropriate, assists with any language services questions or needs
- Upon manager request, serves as a member of the Grievance Review Committee
- Enters complaints and grievances into computer tracking system and handles each in the timeframe of the protocol as indicated.
- Daily serves as designated liaison between patients and the hospital, through which patients may voice their concerns in person or on the phone.
- On a daily basis identify and assess problems that may arise; investigates and directs inquiries and complaints to appropriate hospital staff members.
- Daily enters concerns of patients into the Midas electronic program.
DCH Standards :
Qualifications
WORKING CONDITIONS
WORK CONTEXT
PHYSICAL FACTORS
Ability :
Requirements :
OTHER JOB FACTORS
Frequent contact with others that deal with internal and external customers, face to face discussions, telephone and written communications. Possible dealings with angry unpleasant people and conflict situations / resolutions.