Public safety dispatcher Jobs in Washington, DC

Dispatcher for the WMATA Call Center

Transdev in New Carrollton, MD is hiring a Dispatcher for the WMATA Call Center. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer competitive pay with union-negotiated wages, union membership through ATU (Amalgamated Transit Union), comprehensive benefits package, paid time off and opportunities for career growth and advancement.

Position Subject to Collective Bargaining Agreement :

$21 - $35.63 (Union Collective Bargaining Agreement Pay Scale) Starting pay $21 with progression to $35.63 over 7 years.

Benefits include :

Vacation : 5 days per year with progression to 20 days per year

Paid Sick Leave : 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities :

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.

Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

Other duties as required.

Qualifications :

High School Diploma or GED; Technical Degree preferred.

3-5 years' experience dispatching.

Excellent verbal, interpersonal and customer service skills.

Problem solving and analytical skills.

Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements :

The essential functions of this position require the ability to :

Work is accomplished indoors in air conditioned or well-ventilated facilities

Sit, type, and look at a computer for extended periods (up to 69 hours per day)

Must be able to communicate effectively in person, by phone, and in written correspondence

Work is accomplished in an office or in a cubicle space equipped with a telephone and computer

Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace :

Transdev maintains a drug-free workplace. Applicants must :

Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)

Successfully pass a pre-employment drug screen.

About Transdev :

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https : / / youtu.be / ilO5cv0G4mQ

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.