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Qa specialist Jobs in Pompano Beach, FL

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Qa specialist • pompano beach fl

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Network Support Specialist

Network Support Specialist

NationsBenefits, LLCPlantation, FL, United States
Full-time
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.We partner w...Show moreLast updated: 9 hours ago
QA Test Automation, Manager

QA Test Automation, Manager

SherlockTalentFt Lauderdale
Full-time
Gain a deep understanding of current systems, including system integrations, business rules and flows.Manage and develop, maintain and execute automated test cases. Manage and define test automation...Show moreLast updated: 30+ days ago
QA Automation EngineerGravity IT Resources

QA Automation EngineerGravity IT Resources

Gravity IT ResourcesMorrisville, Florida
Full-time
Gravity is looking for an automation QA tester to spearhead our client’s API and UI testing efforts.The successful candidate will possess API and UI testing experience. Comprehensive knowledge of Po...Show moreLast updated: 30+ days ago
Intern, Training & QA Technology

Intern, Training & QA Technology

Princess CruisesFort Lauderdale, FL, United States
Full-time
Princess Cruises, one of the world’s most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Int...Show moreLast updated: 30+ days ago
QA Engineer

QA Engineer

ProScore®Fort Lauderdale, FL, US
Full-time
This role requires expertise in.This individual will collaborate closely with product managers, developers, and client teams to establish best practices and ensure successful client releases.The id...Show moreLast updated: 30+ days ago
QA / QC Specialist - Dietary Supplement Manufacturer (21 CFR 111 )

QA / QC Specialist - Dietary Supplement Manufacturer (21 CFR 111 )

Sun NutraceuticalsFort Lauderdale, FL, US
Full-time
Quick Apply
We are a fast-growing dietary supplement manufacturer operating in compliance with 21 CFR Part 111, seeking a hands-on QA / QC professional who is motivated by building, strengthening, and refining q...Show moreLast updated: 29 days ago
Senior QA Engineer

Senior QA Engineer

IntraEdgeSunrise, FL
Full-time
Show moreLast updated: 30+ days ago
Intern, Training & QA Technology.

Intern, Training & QA Technology.

Carnival Corporation and plcFort Lauderdale, Florida
Full-time
Princess Cruises, one of the worlds most recognized premium travel brands, offers guests unforgettable.Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cru...Show moreLast updated: 30+ days ago
Marketing Specialist

Marketing Specialist

Taylor CorporationPompano Beach, FL
Full-time
Taylor Corporation isa dynamic, diversified companywith bigplans for the future―andyour career.We power our employees’ potential and strive to create opportunity and security for every member of th...Show moreLast updated: 30+ days ago
Inventory Specialist

Inventory Specialist

WorkforceCoconut Creek, FL, United States
Full-time
We are looking for a dependable and detail-oriented.In this role, you will operate a swing reach truck to retrieve pallets for our Order Selectors, track warehouse inventory, and perform cycle coun...Show moreLast updated: 5 days ago
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Network Support Specialist

Network Support Specialist

NationsBenefits, LLCPlantation, FL, United States
9 hours ago
Job type
  • Full-time
Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role :

The Network Support Agent is a critical, high-impact position responsible for supporting the Nations Transportation nationwide provider network. Agents are expected to manage complex inquiries, resolve payment and trip-related issues with precision, and provide real-time operational support across multiple systems, including Zendesk, NetSuite, and internal tools.

Responsibilities :

  • Act as the first line of support for all in-network transportation providers via inbound calls, Zendesk tickets, sms, and email.
  • Resolve complex inquiries regarding trip assignments, incentive structures, and payment discrepancies not just route them.
  • Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics.
  • Triage and escalated quickly and accurately to Dispatch, Payments, or Provider Operations when specialized intervention is needed.
  • Maintain strict SLA compliance for response and resolution times.
  • Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking.
  • Identify process gaps and recurring issues, communicating patterns to leadership for continuous improvement.
  • Represent NationsBenefits Transportation professionally in every interaction, ensuring providers receive accurate and compliant guidance.
  • Master multiple platforms simultaneously, toggling between systems efficiently to deliver timely solutions in live support environments.

Qualifications :

  • Minimum 23 years of professional experience in a high-volume support, dispatch, or network operations role (transportation, healthcare, logistics, or SaaS preferred).
  • Proven ability to handle 50+ calls or tickets daily while maintaining accuracy and composure.
  • Advanced proficiency in Zendesk (ticket management, macros, tagging, and reporting) and NetSuite (payment lookups, vendor data verification).
  • Strong technical aptitude able to quickly learn and navigate multiple software platforms, internal dashboards, and payment systems.
  • Exceptional verbal and written communication skills professional, clear, and concise under pressure.
  • Analytical thinker capable of diagnosing and resolving system-based or policy-driven issues without hand-holding.
  • Detail-driven and accountable consistently documents actions, meets metrics, and follows standard operating procedures.
  • Ability to multitask across multiple screens and systems while maintaining a high level of accuracy.
  • Prior experience in transportation, healthcare support, or vendor network management is strongly preferred.
  • NationsBenefits is an Equal Opportunity Employer.

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