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Qa specialist • pompano beach fl
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Network Support Specialist
NationsBenefits, LLCPlantation, FL, United StatesQA Test Automation, Manager
SherlockTalentFt LauderdaleQA Automation EngineerGravity IT Resources
Gravity IT ResourcesMorrisville, FloridaIntern, Training & QA Technology
Princess CruisesFort Lauderdale, FL, United StatesQA Engineer
ProScore®Fort Lauderdale, FL, USQA / QC Specialist - Dietary Supplement Manufacturer (21 CFR 111 )
Sun NutraceuticalsFort Lauderdale, FL, USIntern, Training & QA Technology.
Carnival Corporation and plcFort Lauderdale, FloridaMarketing Specialist
Taylor CorporationPompano Beach, FLInventory Specialist
WorkforceCoconut Creek, FL, United StatesThe average salary range is between $ 50,700 and $ 89,131 year , with the average salary hovering around $ 72,418 year .
- pediatric dentist (from $ 49,375 to $ 325,000 year)
- chief medical officer (from $ 220,000 to $ 247,750 year)
- quantitative developer (from $ 202,500 to $ 245,000 year)
- consulting engineer (from $ 204,800 to $ 240,500 year)
- chief engineer (from $ 70,660 to $ 235,400 year)
- records manager (from $ 51,183 to $ 232,000 year)
- medical director (from $ 50,000 to $ 225,068 year)
- care taker (from $ 27,788 to $ 224,938 year)
- renewable energy (from $ 91,875 to $ 215,000 year)
- engineering program manager (from $ 150,586 to $ 213,700 year)
- Dayton, OH (from $ 76,263 to $ 183,040 year)
- Stamford, CT (from $ 75,000 to $ 150,000 year)
- Ventura, CA (from $ 61,425 to $ 146,943 year)
- Thousand Oaks, CA (from $ 53,040 to $ 146,943 year)
- Cary, NC (from $ 37,538 to $ 137,978 year)
- Cambridge, MA (from $ 105,040 to $ 126,555 year)
- Worcester, MA (from $ 75,075 to $ 126,277 year)
- Boston, MA (from $ 77,025 to $ 125,840 year)
- Portland, OR (from $ 34,613 to $ 117,500 year)
- Orlando, FL (from $ 72,607 to $ 116,842 year)
The average salary range is between $ 48,789 and $ 104,728 year , with the average salary hovering around $ 69,728 year .
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Network Support Specialist
NationsBenefits, LLCPlantation, FL, United States- Full-time
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role :
The Network Support Agent is a critical, high-impact position responsible for supporting the Nations Transportation nationwide provider network. Agents are expected to manage complex inquiries, resolve payment and trip-related issues with precision, and provide real-time operational support across multiple systems, including Zendesk, NetSuite, and internal tools.
Responsibilities :
- Act as the first line of support for all in-network transportation providers via inbound calls, Zendesk tickets, sms, and email.
- Resolve complex inquiries regarding trip assignments, incentive structures, and payment discrepancies not just route them.
- Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics.
- Triage and escalated quickly and accurately to Dispatch, Payments, or Provider Operations when specialized intervention is needed.
- Maintain strict SLA compliance for response and resolution times.
- Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking.
- Identify process gaps and recurring issues, communicating patterns to leadership for continuous improvement.
- Represent NationsBenefits Transportation professionally in every interaction, ensuring providers receive accurate and compliant guidance.
- Master multiple platforms simultaneously, toggling between systems efficiently to deliver timely solutions in live support environments.
Qualifications :
NationsBenefits is an Equal Opportunity Employer.
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