Quality assurance analyst Jobs in Hartford, CT

COBRA Trainer & Quality Assurance Coordinator

Bring your passion for learning, quality, and service excellence to a role where your expertise directly strengthens how people experience their benefits. As the COBRA Trainer & Quality Assurance Coordinator, you play a key role in developing confident COBRA Specialists, strengthening operational accuracy, and ensuring clients and participants receive consistent, high-quality support. This role blends training leadership, quality oversight, and hands-on collaboration in a fast-moving, purpose-driven environment.

Responsibilities

• Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
• Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
• Translate regulatory and procedural updates into clear documentation and targeted training sessions.
• Maintain and enhance the COBRA procedure platform to ensure accuracy and usability.
• Prepare and distribute audit insights and monthly quality reports to support coaching and workflow decisions.
• Collaborate closely with the Senior COBRA Trainer/QA Coordinator and Team Leader to meet training and quality goals.
• Support special projects and, as needed, manage a limited block of COBRA accounts.
• Contribute reliably to daily workflow with professionalism and accountability.

Qualifications

Required

• Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations.
• Strong knowledge of COBRA regulations and working familiarity with HIPAA requirements.
• Ability to train, coach, and communicate complex information clearly.
• High attention to detail with strong auditing and analytical skills.
• Proficiency with Windows-based systems and Microsoft Word and Excel.
• High school diploma or GED required.

Preferred

• Experience in training, quality assurance, or mentoring roles.
• COBRA certification or willingness to complete certification within the first six months.
• Experience in a regulated, service-focused environment.
• Associate or bachelor's degree in a related field.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.