Quality assurance analyst • springfield mo
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The average salary range is between $ 58,675 and $ 112,372 year , with the average salary hovering around $ 76,582 year .
This position is responsible for ensuring Credit and Collections best practices are followed as directed by the Director of Credit/Collections and the Credit Management team. Excels in multi-tasking in a fast-paced work environment that includes heavy phone volume. Works with 250 or more stores with regards to company credit accounts to minimize loss to the Company incurred from past due accounts.
Essential Job Functions
Delivers a high volume of phone support.
Ability to analyze and make independent decisions on customer accounts while maintaining accountability and credit and collections best practices.
Utilize the Credit Management System tool to make sure all past due accounts are addressed and the appropriate collection action is initiated, communicated, and followed.
Effective communication regarding credit and collections best practices that includes prompt responses to email and voice mail.
Analyze and evaluate credit risk for current customers for limit increases, special financing and other requests.
Establish payment plans for past due accounts.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
High school diploma or equivalent
Excellent communication/customer service skills
Ability to prioritize projects and work independently with limited supervision
Basic computer knowledge
Proficiency with basic functions of Window and Microsoft applications
Ability to multi-task in a very fast paced office environment
Accounts receivables experience
Knowledge of O'Reilly store operations
Prior collection experience including contacting and negotiating payment arrangements with customers
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.
