Quality assurance specialist Jobs in Manchester, NH

The hiring range for this role is :

92,086.00 - 129,145.00

This is the lowest to highest salary we , in good faith , believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the hiring range and t his hiring range may also be modified in the future. A candidate's position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical / dental / vision insurance, generous 401(k) matching , lifestyle spending account and m any other benefits to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

The role plans and performs Government Agency mandated performance program audits, ensuring BCBSA and Plans resolve customer interactions accurately and timely. They validate reported performance results, analyze performance to enhance controls, and develop audit recommendations. The auditor drafts and issues audit reports, presents updates and recommendations during audits and at events like Townhall calls and conferences, and coordinates all quality assurance audit activities. They support BCBSA and Plans in resolving audit recommendations and ensure responses are accurate, timely, and address quality assurance audit recommendations.

• Responsible for auditing Plans performance results and lead cross-functional meetings with BCBSA and Plan stakeholders in order to facilitate the development and completion of action plans for each performance program under the BCBSA Program.
• Assist in the development and administration of various audit initiatives / programs that impact internal and external stakeholders, including : Claim Processing Accuracy, Claims Coding Accuracy, Recovery of Erroneous Payments, Coordination of Benefits, Claims Timeliness, Processing ID Cards, Member Inquiries, Written Inquiries Accuracy, Telephone Inquiry Accuracy, Internet Inquiries Accuracy, Telephone Access and Responsiveness to FEHB Member request for Reconsideration.
• Provide BCBSA and Plan training and support to properly execute operational and audit requirements for the Quality Assurance Review (QAR) and other audits assigned under the BCBSA Program in either formal or informal settings on a scheduled or ad-hoc basis. This includes providing face-to-face training, webinars, one-on-one meetings, and collaborating with other BCBSA teams.
• Prepare BCBSA or Plan information request, audit inquiries and audit resolution supporting documentation to ensure it is accurate and complete.

Education

Bachelor degree or equivalent work experience

Experience (Required)

Minimum of 5 years knowledge of health care claims processing

Experience (preferred)

Experience auditing BCBSA and Affiliated companies

Experience auditing government regulations

Skills

Preferred Certification : :

Legal, Risk, Contracts & Governance\IIA - Certified Internal Auditor (CIA)

People Management

LI-Hybrid