Quality assurance tester Jobs in Cape coral fl
Last updated: 1 day ago
- Promoted
CONTACT CENTER TRAINING SPECIALIST / QUALITY ASSURANCE
EOTM - Partners ProfessionalFort Myers, FL, US- Promoted
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Clear Point ConsultantsFL, United States Show moreLast updated: 30+ days ago
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Ecotec ManufacturingFL, United States- Promoted
Water Quality Technician - PT
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VirtualVocationsFort Myers, Florida, United StatesQuality Assurance Auditor - Jacksonville, FL
AvmaxFL, USA- Promoted
Remote Quality Assurance Tester - $45 per hour
Great LionCape Coral, Florida Show moreLast updated: 30+ days ago
(Remote) Quality Assurance Analyst
N. Harris Computer Corporation - CADFlorida, United States- Promoted
Quality Control Technician
Ivy H Smith Company, LLCFort Myers, Florida, United States Show moreLast updated: 30+ days ago
CONTACT CENTER TRAINING SPECIALIST / QUALITY ASSURANCE
EOTM - Partners ProfessionalFort Myers, FL, US11 days ago
Job type
- Full-time
Job descriptionAbility to provide an exceptional client experience Skilled in verbal and written communication to analyze, interpret and address participant needs Knowledge of contact services industry and best practice methods Skilled in verbal and written communications to analyze, interpret and address client needs Knowledge of Patient satisfaction and Net Promoter Score (NPS) methodology Excellent presentation skills Exceptional ability in PC applications including MS Office (Word, Excel, PowerPoint and Outlook) Ability to work in a time-critical environment Ability to be flexible and quickly adapt to changing business needs and processes Experience with various call recording and EMR platforms preferred, no required English and Spanish speaking preferred, but not required
Job Description
Job Description
Seeking an experience Call Center Training Specialist / Quality Assurance Specialist. This is a full-time temp-to-perm opportunity in the Healthcare Industry. Those with Healthcare or Medical Industry experience are preferred.
Payrate - Negotiable depending on experience (average range $18 - $20 / hr.)
GENERAL TASKS AND RESPONSIBILITIES :
- Listen to and evaluate calls for Compliance adherence, Policy & Procedures, Technical Skills, and Patient Engagement skills.
- Work collaboratively with dept. trainer and serve as a source of Quality information and data for specific client responsibilities
- Provide ongoing feedback that provides agent focus and ensures performance consistency and continuous improvement
- Track and report the results of internal coaching scores and external results
- Coordinate, participate in, and facilitate Client and Internal Calibration Sessions
- Make recommendations for continuous improvement and programs and processes
- Consistently monitor the accuracy of scorecards, weightings, and legends
- Track and interpret quality data
- Compile reports on a daily / weekly / monthly basis to include analytics
- Prepare spreadsheets and presentations
- Participate in process improvement initiatives
- Recommend ad-hoc training based on evaluation scores and outcomes
- Other duties as assigned
SKILLS REQUIREMENTS :