Quality specialist Jobs in Charlotte, NC
Last updated: 15 hours ago
Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commer...Show moreLast updated: 15 hours ago
CAN03 : Carrier-Charlotte, NC 9701 Old Statesville Road, Charlotte, NC, 28269 USA.Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a wor...Show moreLast updated: 1 day ago
We are partnering with a client to hire a.The ideal candidate is a critical thinker who will proactively enhance the company’s quality control processes through internal audits, participation in pr...Show moreLast updated: 24 days ago)
Application Deadline : March 14th, 2024.The Quality Supervisor is responsible for leading and optimizing the efforts of the Quality department around stated priorities of Safety, People, Quality, Cu...Show moreLast updated: 8 days ago
About ECU Health Chowan Hospital.ECU Health Chowan Hospital in Edenton is a 25-bed critical access hospital which provides programs and services to 110,000 people in 6 counties.The facility offers ...Show moreLast updated: 15 hours ago
Electrical Engineering Quality Assurance Specialist.R&K) is a Certified Service-Disabled Veteran Owned Small Business with an earned reputation for delivering best-value services in Information Tec...Show moreLast updated: 15 hours ago
Quality and Utilization Management Specialist - Compliance Specialist.The Quality and Utilization Management Specialist will be the owner of, and the primary individual responsible for interdepartm...Show moreLast updated: 28 days ago
One of our fasting growing FinTech clients is on the lookout for a dedicated and enthusiastic Quality Assurance Specialist to join their dynamic team.
This Quality Assurance Specialist must be passi...Show moreLast updated: 3 days ago
Ops Specialist - Treasury Management Quality Control.Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be...Show moreLast updated: 10 days ago
A global billion-dollar consumer brand organization with an extensive history in the Carolinas.An established C-Suite deeply invested in innovation and growth.
Entrepreneurial organization is runnin...Show moreLast updated: 4 days ago
Description & Requirements Maximus is currently hiring a Quality Assurance Specialist to support the New York State Office for People with Developmental Disabilities (OPWDD).The Quality Assura...Show moreLast updated: 6 days ago
The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures...Show moreLast updated: 3 days ago
This job is responsible for supporting the execution of substantive money laundering, economic sanctions and fraud compliance and operational risk practices.
Key responsibilities include assisting G...Show moreLast updated: 30+ days ago
People are our passion and purpose.Come work where you are appreciated for who you are not just what you can do.Central Carolina Hospital is a 137-bed acute care hospital with over 100 physicians a...Show moreLast updated: 1 day ago
With a strong focus on quality assurance performance management, the QA Specialist will be responsible for continual service improvement of identified NVR sites with excessive monthly backlog of al...Show moreLast updated: 1 day ago
Ops Specialist - Treasury Management Quality Control.Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be...Show moreLast updated: 1 day ago
Quality and Utilization Management Specialist - Compliance Specialist.The Quality and Utilization Management Specialist will be the owner of, and the primary individual responsible for interdepartm...Show moreLast updated: 16 days ago
- Promoted
- New!
SERVICE QUALITY SPECIALIST
Diebold NixdorfNC, United StatesFull-time
- Promoted
Quality Technician
CarrierCharlotte, NC, United StatesFull-time
- Promoted
Quality Manager
Ames Construction, Inc.Charlotte, NC, United States Ames Construction has built America for more than 60 years, and the exceptional people who make up our team are a vital factor in our success.
We are a full-service, heavy civil and industrial gener...Show moreLast updated: 30+ days ago
- Promoted
Quality Manager
SAY Groupalamance county, NC, United StatesFull-time
- Promoted
Quality Supervisor
Top Quality Recruitment (TQR)Charlotte, NC, United StatesFull-time
- Promoted
- New!
QUALITY SPECIALIST III
Vidant HealthNC, United StatesFull-time
- Promoted
- New!
ELECTRICAL ENGINEERING QUALITY ASSURANCE SPECIALIST
R&K Enterprise SolutionsNC, United StatesFull-time +1
- Promoted
Quality and Utilization Management Specialist - Compliance Specialist
Premier, Inc.Charlotte, NC, United States$51,000.00–$95,000.00 yearly
Full-time
- Promoted
Quality Assurance Specialist
Eliassen GroupCharlotte, NC, United States$23.00–$26.00 hourly
Full-time
- Promoted
Ops Specialist - Treasury Management Quality Control
Capital OneCHARLOTTE, North Carolina, United States$64,700.00–$73,900.00 yearly
Full-time +1
- Promoted
Food Safety & Quality Specialist
AccruePartners, Inc.Charlotte, NC, USFull-time
Quality Assurance Specialist (Remote - NY)
MaximusCharlotte, NC, US$76,000.00 yearly
Remote
Full-time
Know Your Customer Quality Assurance Specialist
JPMorgan Chase Bank, N.A.Charlotte, USFull-time
Global Financial Crimes Specialist (Quality Control)
Bank of AmericaCharlotteFull-time
- Promoted
RN-QUALITY
Central Carolina HospitalNC, United StatesFull-time
- Promoted
Quality Assurance Specialist
SecuritasCharlotte, NC, United StatesFull-time
- Promoted
Ops Specialist - Treasury Management Quality Control
Capital One CareersCHARLOTTE, North Carolina, US$64,700.00–$73,900.00 yearly
Full-time +2
Quality Assurance / Health Compliance Specialist
International SOSNC, US International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home.Founded in 1...Show moreLast updated: 30+ days ago
- Promoted
Quality and Utilization Management Specialist - Compliance Specialist
Premier, IncCharlotte, NC, United States$51,000.00–$95,000.00 yearly
SERVICE QUALITY SPECIALIST
Diebold NixdorfNC, United States15 hours ago
Job type
- Full-time
Job descriptionDiploma or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Quality. Good business English skills (Written and spoken). Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies : Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
Responsibilities
- Provides Service Quality analysis for a specific business function or location.
- Participates in customer service review sessions for various channels (voice, screen capture, email and chat).
- Analyzes data and generates metrics on quality trends impacting customer satisfaction.
- Performs random / regular quality assessments on agent interactions through call recording, live call listening and review of emails / chats, etc.
- Provides feedback internally, to DN agents and operations stakeholders on policy adherence, deviations and issues.
- Coordinates with and provides feedback to external quality vendors / suppliers as required.
- Identifies customer service issues and develops resolution recommendations.
- Provides actionable data to stakeholder groups, such as training or process improvement.
- Assists Service Quality leadership in designing and implementing forms.
- Builds working relationships with functional stakeholders internally and externally.
Qualifications
Required Qualifications
LI-JS3
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https : / / www.dieboldnixdorf.com / en-us / about-us / global-locations