Quality specialist Jobs in Mesa, AZ

Immediate need for a talented Call center- Quality Specialist. This is a 05+months contract opportunity with long-term potential and is located in Chandler, AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID : 24-48083

Pay Range : $16 - $18.51 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• Hours : Monday- Friday 7AM-5PM (shifts must be between these hours).
• Candidate needs to be available to work OT during the week or on weekends and Holidays (except for Thanksgiving or Christmas day).
• Quality Specialists provide a review of the quality and accuracy of work functions performed by call center team members within Client / PL call centers and their corresponding external business partners.
• The observations from which are used to develop performance trending while identifying performance gaps.
• Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.
• Client's Quality Assurance Team is looking for a passionate and highly motivated Quality Specialist.
• The primary responsibility of this role is to perform a review of the quality and accuracy of work functions performed by call center and / or external business partner team members.
• Reporting to the Quality Assurance Supervisor, the person in this role will support Quality and Compliance objectives

Key Requirements and Technology Experience :

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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