Records clerk Jobs in Springfield, IL

Agency :   Illinois Office of Comptroller

Class Title :  OFFICE ASSOCIATE - 83803

Bilingual Option :   Spanish speaking

Closing Date / Time : 03 / 14 / 2025

Salary : $51,038.74 - $66,849.94 / year

Job Type : Salaried

Category :  Full Time

County : Sangamon

Number of Vacancies : 1

Plan / BU :   IFT / Teamsters

• A RESUME IS REQUIRED FOR THIS JOB POSTING

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number  45259

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

COME JOIN A TRANSFORMATIVE TEAM, with a record of proven, positive impact to the State of Illinois.

The Illinois Office of the Comptroller is seeking applicants for the position of Office Associate - Records Service Associate.

The Comptroller is the chief fiscal control officer for the Illinois government, charged by the Constitution with maintaining the state’s central fiscal accounts and ordering payments into and out of the appropriate funds. The office processes more than 16 million transactions annually and serves as a “fiscal watchdog” to ensure that all state payments meet the requirements of the law. The Comptroller’s office provides meaningful and timely fiscal information to help state policymakers adopt effective policies. The office continually seeks new ways to improve how it serves the public. The Comptroller has updated and streamlined the Comptroller’s website and has led the process of updating the state’s payroll and accounting systems. Comptroller Mendoza is committed to running the Office of Comptroller as a financial watchdog for the interest of Illinois citizens and to installing the most modern and transparent systems to make the state’s financial information available to all.

MAJOR FUNCTION

Under direction of the Assistant Manager for the Records Center, the Office Associate / Records Service Associate employs excellent customer service skills to communicate with constituents and provide clerical support within the Records Center. The incumbent follows standard office procedures in answering constituent calls and resolving constituent issues. The position responsibilities focus on providing high quality customer service by efficiently providing constituents with accurate information, employing knowledge of Office of Comptroller and State of Illinois to obtain relevant details of inquiries or complaints, and accurately referring constituents to designated departments. The incumbent will primarily provide assistance and customer service via phone, however, may also be required to assist constituents via email, interactive chat software, or other customer service technology. The incumbent provides assistance, as needed, to perform IFT / Teamsters bargaining unit work in various units within Springfield Administrative Services Department.

Job Responsibilities

Answers constituent calls and actively listens to identify their issues.

Builds rapport with constituents.

Uses multiple software systems, applications, and institutional knowledge to respond to constituent interactions.

Consistently implements training requirements and actively engages with Records Center team.

Minimum Qualifications

Preferred Qualifications

responsibilities requiring frequent responses to inquiries from the general public.

Knowledge, Skills, and Abilities

Benefits

This position is eligible to be a member of the State of Illinois Group Insurance program which includes health, dental, vision, and life insurance coverage options. Additionally, this position will annually accrue 12 paid sick days, a minimum of 12 paid vacation days, 4 paid personal days, and be afforded 14 paid state holidays, prorated based on start date.

Equal Employment and Commitment to Diversity

The Illinois Office of Comptroller provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.   The Illinois Office of Comptroller is committed to the fair and equal employment of individuals with disabilities under the ADA. It is the Illinois Office of Comptroller's policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation would impose an undue hardship on the company. The Illinois Office of Comptroller prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation.

The Illinois Office of Comptroller is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the agency and are valued for their skills, experience, and unique perspectives. This commitment is embodied in agency policy and organizational culture.

Work Hours : Monday-Friday, 37.5 hours / week

Work Location : 325 W Adams St, Springfield, Illinois, 62704-1884

Agency Contact :   Kammy Ferrigno

Email : [email protected]

Phone # : 217-782-6085

Posting Group : Office & Administrative Support

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com  – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :