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Under the Store Manager supervision, the REFRIGERATION MANAGER performs the following duties :
TYPICAL DUTIES & RESPONSIBILITIES
Selects and manages all personnel and all processes involved in the operation of the department
Interview, hire and maintain qualified personnel in all positions reporting directly and indirectly & recommend compensation
Supervise all Refrigeration department employees and activities on a daily basis
Assist store manager to identify training needs, performance reviews, promotions, and terminations
Keep employees informed to company / department plans and progress
Develop & maintain marketing techniques to educate & familiarize customers with the different products
Work extensively in cold conditions
Develop and add additional sources of product, both direct and through distributors
Demonstrate an increase in the number of customers purchasing product
Daily scheduling and working within labor % allowance
Maintain ongoing training in refrigeration department merchandising, rotating, cleanliness, maintenance of equipment and customer service
Make sure expired and damaged product is removed from the shelves and entered in the log
Ensure quality customer service
Establish and maintain professional and productive working relationships with all persons (wholesalers, employees), with whom you interact in managing the department
Prepare and / or recommend & assist in recommending product for weekly ads, catalog & magazine advertising
Responsible for proper handling and distribution of all paper work in regards to the operation of the refrigeration department (invoices, packing slips, inter-company deliveries)
Interact with vendors and customers
Continuously review Trade Magazines, Business Magazines to stay knowledgeable and current on market trends, product information and merchandising & examine and analyze competition
Attend training & leadership team meetings as needed & hold departmental meetings on a monthly basis
Inventory preparation for Refrigeration
Follow up on customer complaints, suggestions and requests
Maintain store standards of cleanliness, appearance and monitor safety and maintenance of equipment
Other duties as assigned
QUALIFICATION GUIDELINES
Any combination equivalent to, but not limited to, the following :
Training / Education :
A High School Diploma or G.E.D. certificate
Experience :
Previous experience in Refrigeration or related field
Ability to :
Organize, manage and supervise a department
Maintain a positive working environment and promote teamwork
Communicate orally and in writing with customers, vendors and staff
Prepare and monitor departmental budget
Order products to obtain best pricing and highest standards
Maintain a clean and safe environment
Select, train, assign and evaluate subordinate personnel
Comply with company standards and directives
Physical Requirements / Working Conditions :
Lift refrigerated product, singles and case boxes, over 100 times per day, lifted from floor level to carts and shelves, 6” to 6’
Carry same items as above, max distance 10 ft.
Push / pull carts and dollies of loose and cased product
Special Requirements :
Must be available to work various shifts as needed;
Must be available to work at all store locations as needed