Research consultant Jobs in Orlando, FL

CX UX Research Consultant - Remote R0040745

Job Summary :

We are seeking a strong CX / UX Research Consultant to join our growing UX team in Wolters Kluwer Tax & Accounting North America. Under leadership of the Manager of CX / UX Design for Tax & Accounting North America, you’ll have the opportunity to join a very talented group of UX professionals and will collaborate with UX Designers, product managers, developers and other stakeholders to develop innovative solutions that empower accounting professionals and teams to work more effectively and efficiently.

For this position, you will need to have a strong research background, effective communication and storytelling skills, and the ability to drive product vision and strategy based on user and market insights. You will need to be innovative, challenging the status quo and inspiring new ideas to disrupt the market.

We’re looking for someone who embraces a growth mindset and has a track record of delivering results as a member of cross-functional teams. If you want to be a champion for our users, promote design centered thinking, evolve high quality user research best practices and encourage data driven decisions across our organization, then we want you on the team!

NOTE : A portfolio is not required, but a case presentation to articulate your ability to scope research and communicate findings is expected during the interview process.

Required Job Qualifications (minimum) :

Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) AND 2+ years User Experience Research or related research experience

OR Master's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) AND 1+ years User Experience Research or related research experience

OR Doctoral Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field)

Excellent communication, facilitation, interpersonal, and organizational skills

Strong knowledge or expertise in UX design principles, design thinking, Lean UX, and qualitative / quantitative research methods

Desire to learn and grow with the team

Well versed in analyzing qualitative and quantitative research data with the ability to produce well-written deliverables (findings reports, presentations, UX artifacts, etc.) that translate empirical data into compelling insights and product recommendations

Proficient with Miro or similar design collaboration tools

NOTE : A portfolio is not required, but a case presentation to articulate your ability to scope research and communicate findings is expected during the interview process.

Other Qualifications (preferences) :

NN / g UX certification or credits towards certification

Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting

Experience collecting and reporting user data from Pendo or other analytics tools

Experience impacting product direction on products leveraging AI and large language models (LLMs)

Experience working in a B2B environment on enterprise solutions

Experience in a formal Agile development environment.

Experience with Tax & Accounting solutions

Experience collaborating with designers in Figma

Experience working with a User Research platform such as UserZoom

Essential Responsibilities :

Work across organizational boundaries and across disciplines with Designers, Researchers, Product Managers, Developers and other stakeholders to ensure that we’re addressing the most critical user needs and opportunities to impact business and technology objectives with your user-centered knowledge.

Identify stakeholders across Wolters Kluwer and bring them along as you provide qualitative and quantitative customer feedback to influence all aspects of product development.

Tackle problems that require an understanding of intricate professional workflows and complex technical constraints across multiple applications (M365 applications, operating system, web browser), platforms (Windows, Mac, iOS, Android) and devices (Desktop, Web, Mobile) while working to guide near and long-term investments.

Understand complex systems by investigating the full context in which they exist, rather than just the individual parts themselves.

Create research strategies and plans that leverage existing data and complement additional research that is needed.

Identify opportunities to improve how we collect user feedback and communicate findings to maximize user-centered decision making

Help define UX approaches, metrics, and work with others on research planning.

Innovate and develop new approaches to measure user’s experiences.

Work closely with other UX team resources to ensure all designs meet usability standards, user experience best practices, industry design standards and branding guidelines.