Research engineer Jobs in Jacksonville, FL

Customer Care Research Analyst

This position is responsible for identifying discrepancies, conducting investigations, collecting and analyzing data that could potentially have a monetary impact or otherwise to our Business and / or our Merchants. This position requires strong analytical skills and problem solving to effectively advise Managers and other decision makers on the appropriate course of action to solve problems. Analyst must weigh the cost and benefits of alternative solutions or approaches in their recommendation to Management. In addition, this position requires the ability to appropriately communicate sensitive information and to judge how and with whom this information should be shared.

Duties And Responsibilities

• Monitor the effectiveness of recommendations, including timelines for completion
• Follow communication guidelines according to policies and procedures.
• Liaise with other departments to identify issues, solve problems or share communication.
• Maintain accurate records.
• Keep up to date with processor changes / enhancements
• Able to produce quality work and thrive in a dynamic and fast-paced environment
• Ability to handle multiple assigned tasks within allotted timeframes.
• Assist with special projects and perform other duties as needed or assigned.
• Perform other duties as assigned by management.
• Work reports daily and communicate any major findings to management team.

Skills Requirements

Position Requirements

Working Conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.