Research manager Jobs in Charlotte, NC

Requisition Number : 66495

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Job Summary : We are seeking a highly skilled and experienced Senior Manager to lead our IT UX team. The successful candidate will manage the User Experience (UX) team, including researchers and user experience team members. This role is pivotal in enhancing the IT employee experience and driving the successful adoption of digital initiatives. The selected candidate will be expected to closely collaborate with Corning GPT team, the Collaboration team, and other teams that have UX facing tools such as TechOps to ensure a seamless and unified user experience across all platforms and interfaces.   This team is also responsible for gathering and analyzing the Voice of the Customer (VOC) to provide actionable insights to our product teams. Additionally, the team manages our annual survey to provide Net Promoter Score (NPS) data and measure ongoing user sentiment.

Key Responsibilities :

• Leadership and Management :

Lead, mentor, and develop a multidisciplinary team comprising UX researchers and UX designers

Lead and manage the UX Design and Research teams, ensuring alignment with the strategic goals of the IT Employee Experience and Digital & IT.

Project sponsor for the Employee Experience Platform project. This initiative will create an appealing, user-centric platform that fosters a supportive, transparent, and collaborative environment for all Corning colleagues. The platform will be a one-stop location for employees to efficiently connect with tools, content, and colleagues, aligning with Corning’s values, mission, and leadership. This is an opportunity to influence the design, the content and work with business partners on how this portal will be enhanced over time.

Qualifications :

Desired :

This position does not support immigration sponsorship.

The range for this position is $186,553.00 - $256,511.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .