Reservation agent Jobs in Las Cruces, NM

divh2Technical Support Representative / h2pAs a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an entry-level position that offers on-the-job paid training. While prior contact center experience isnt required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. / ppThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential duties include : / pulliHandle inbound and outbound contacts in a courteous, timely, and professional manner / liliEnsure first call resolution through problem solving and effective call handling / liliResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when needed / liliAccurately document and process customer claims in appropriate systems / liliUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures / liliComply with requirements surrounding confidential information and personal information / liliEscalate customer issues to the appropriate staff and managerial for resolution as needed / liliAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes / liliAdhere to all attendance and work schedule requirements / li / ulpIdeal candidates for this position are highly motivated, energetic, and dedicated. Qualifications include : / pulliMust be 18 years of age or older / liliHigh school diploma or equivalent / liliExcellent organizational, written, and oral communication skills / liliThe ability to type swiftly and accurately (20+ words a minute) / liliBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) / liliBasic understanding of Windows operating system / liliHighly reliable with the ability to maintain regular attendance and punctuality / liliThe ability to evaluate, troubleshoot, and follow-up on customer issues / liliAn aptitude for conflict resolution, problem-solving, and negotiation / liliMust be customer service oriented (empathetic, responsive, patient, and conscientious) / liliAbility to multi-task, stay focused, and self-manage / liliStrong team orientation and customer focus / liliThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent / liliExcellent interpersonal skills and the ability to build relationships with your team and customers / li / ulpPreferred (not required) : / pulliOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment / liliState or Federal work experience / li / ulpAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI includes : / pulliPaid Time Off : Earn PTO and paid holidays to take the time you need. / liliIncentives Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! / liliHealth Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. / liliRetirement Savings : Secure your future with retirement savings programs, where available. / liliDisability Insurance : Short-term disability coverage is available to help protect you during unexpected challenges. / liliLife Insurance : Access life insurance options to safeguard your loved ones. / liliSupplemental Insurance : Accident and critical illness insurance / liliCareer Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities. / liliPaid Training : Learn new skills while earning a paycheck. / liliFun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement. / liliCasual Dress Code : Be comfortable while you work. / li / ulpCompensation Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. / ppThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. / ppAll MCI Locations : / pulliMust be authorized to work in the country where the job is based. Subject to the program and location of the position / liliMust be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results. / liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. / li / ulpReasonable Accommodation : / ppConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. / ppEqual Opportunity Employer : / ppAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. / p / div