Reservations agent Jobs in Scottsdale, AZ
Last updated: 15 hours ago
The Spa Reservation Sales Agents primary responsibility is to capture as many spa reservations as possible by utilizing effective selling techniques and all available tools.This position contribute...Show moreLast updated: 3 days ago
DEPARTMENT NAME : We-Ko-Pa Resort.REPORTS TO : Reservations Manager.POSITION STATUS : Regular Full-Time, FLSA NON-EXEMPT.
The Reservations Agent is responsible for incoming calls for individuals and gr...Show moreLast updated: 7 days ago
Yountville CA $75000 $85000 Direct FullTime Onsite Hospitality.Our client has two luxury hotels that embody the perfect getaway and retreat in Yountville CA.Su...Show moreLast updated: 16 days ago
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic.
The Princess offers luxury and world class hospitality with ...Show moreLast updated: 2 days ago
A company is looking for a Fulfillment I Agent to manage ticket delivery processes after sales.Key ResponsibilitiesExecute ticket delivery processes post-saleInteract with accounts to facilitate au...Show moreLast updated: 6 days ago
The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic.
The Princess offers luxury and world class hospitality with ...Show moreLast updated: 15 hours ago
CornerStone Staffing is hiring 5+.If you have this experience and live in the Phoenix areas we have the right job for you! Apply Online Today!.
Tempe, AZ | • •WFH • • WFH after 2 months of training.Col...Show moreLast updated: 10 days ago
This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which d...Show moreLast updated: 30+ days ago
The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic.
The Princess offers luxury and world class hospitality...Show moreLast updated: 2 days ago
Inbound Reservations Agents assist our valued guests with booking new lodging, tour, and activity reservations.They also handle general customer inquiries and provide extraordinary, world-class ser...Show moreLast updated: 2 days ago
Venturi Supply is one of the largest and fastest-growing independent distributors of value-added PVF (pipes, valves, and fittings) in the United States.
We operate over 1 million square feet of ware...Show moreLast updated: 20 days ago
The Arizona Department of Public Safety is seeking knowledgeable and experienced law enforcement officers to staff the Major Incident Division (MID).
This division was established to perform crimina...Show moreLast updated: 3 days ago
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.
Verify availability of room type an...Show moreLast updated: 30+ days ago
Surveillance Specialist Starting Wage.Swing (4p 12a) and Day Shift (8a 4p).Company matches up to 4% of your contribution upon 1 year of employment.
Centralized Vision values their employees and al...Show moreLast updated: 1 day ago
Incredible Growth Opportunities.World Class Mentors and Leaderships Teams.AO is looking for overachievers that pride themselves on developing incredible working and client relationships, have outst...Show moreLast updated: 3 days ago
- Promoted
Spa Reservations Sales Agent
Sanctuary on CamelbaParadise Valley, AZ, United StatesFull-time
- Promoted
Hotel Reservations Agent - Entry Level
Navigate New HorizonsPhoenix, AZ, United States Join Our Team as a Hotel Reservationist!.Are you detail-oriented and passionate about delivering outstanding customer service? We have an exciting business opportunity for motivated individuals loo...Show moreLast updated: 24 days ago
- Promoted
We-Ko-Pa Resort - Reservations Agent
Fort McDowell Yavapai NationScottsdale, AZ, United States$15.00 hourly
Reservations Agent - Arizona Biltmore
Pyramid Global HospitalityPhoenix, Arizona As a Reservations Agent, you would be responsible for efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues.
Specifically, this includes, but n...Show moreLast updated: 30+ days ago
- Promoted
Reservations Manager
Renowned Recruitment GroupMesa, Arizona, USA$75,000.00–$85,000.00 yearly
- Promoted
PM Agent |PM Receptionist - Restaurant Reservations - Part Time
The Fairmont HotelScottsdale, AZ, United StatesPart-time
- Promoted
Fulfillment Agent
VirtualVocationsScottsdale, Arizona, United StatesFull-time
- Promoted
- New!
PM Agent |PM Receptionist - Restaurant Reservations - Part Time
AccorScottsdale, AZ, USPart-time
- Promoted
Collections Agent
CornerStone StaffingTempe, AZ$19.00 hourly
Full-time
Reservations Agent
Sanctuary Camelback MountainParadise Valley, AZFull-time
- Promoted
PM Agent |PM Receptionist - Restaurant Reservations - Part Time
FAIRMONTScottsdale, AZ, USPart-time
- Promoted
Customer Service Operator - Central Reservations - Remote
AramarkPhoenix, AZ, US$18.75 hourly
Remote
Temporary
- Promoted
Purchasing Agent
Venturi SupplyPhoenix, AZ, United States$60,000.00–$80,000.00 yearly
- Promoted
Agent
Arizona Department of Public SafetyPhoenix, AZ, US$65,383.00–$91,602.00 yearly
Full-time
Reservations Sales Agent - Mesa, AZ
Cruise AmericaMesa, AZ The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and.Essential duties include booking reservations, answering questions, following through on market...Show moreLast updated: 30+ days ago
In-House Reservations Specialist
Marriott InternationalPhoenix, AZ, United StatesFull-time
- Promoted
Security Agent
TTDT EnterprisesPhoenix, AZ, United States$18.00 hourly
Full-time +1
- Promoted
INSURANCE AGENT
Millennium Recruiting, Inc.AZ, United States$45,000.00–$100,000.00 yearly
Full-time
Spa Reservations Sales Agent
Sanctuary on CamelbaParadise Valley, AZ, United States3 days ago
Job type
- Full-time
Job descriptionSpeak with others using clear and professional language; answer telephones using appropriate etiquette and pleasant phone voice. Maintain complete knowledge of product, services, and facilities. Including but not limited to : All hotel facilities and services, hours of operation, spa menu and specific treatments. The Reservations agent able to give a detailed explanation of services, products, and facilities. Effectively communicate relevant information with other departments Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality. Follows through on reservation call with confirmation letters and brochure requests. Attend and participate in sales and business development trainings as required. Meet monthly goals set for spa reservation agents. Accurately obtain and input Guest profile information for spa reservations. Including email capture on every call. Schedule services for individuals and large groups using SpaSoft, reservation software. Call guests to confirm scheduled services and update the reservations / cancellations list. Use selling guidelines to maximize potential to close each reservations call. Ensure reservation and guest information is entered into the SpaSoft accurately. Ensure all necessary information is received from arriving guests prior to their stay. Schedule services for individuals and large groups using SpaSoft, reservation software. Call guests to confirm scheduled services and update the reservations / cancellations list. Check in guests for appointments. Advise providers of last-minute changes or additions to schedule. Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Ensure reservation and guest information is entered into SpaSoft accurately. Ensure all necessary information is received from arriving guests prior to their stay. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Obtain and process guest payments for spa / salon services. Count and secure bank at end of shift. Verify payment authorization for checks and credit cards. Process adjustment vouchers, correction vouchers, and miscellaneous charges. Stand, sit, or walk for an extended period of time or for an entire work shift. Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow company and department safety and security policies / procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately, upon occurrence, to manager / supervisor. Maintain Spa / Salon Environment.Notify Engineering, of spa / salon maintenance / repair needs. Proactive Guest Service Team Work Diversity Relations Learning Computer Skills : Excel Outlook Effective Listening English Language Proficiency Effective Communication Telephone Etiquette Presentation Positive Demeanor Integrity Dependability Adaptability / Flexibility Stress Tolerance Proactive Initiative Time Management Detail Orientation Multi-tasking Spa / Salon Products Spa Facilities Spa / Salon Treatments
POSITION SUMMARY
The Spa Reservation Sales Agents primary responsibility is to capture as many spa reservations as possible by utilizing effective selling techniques and all available tools. This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. The Spa Reservation Sales agent will schedule services for individuals and large groups using SpaSoft. Use guest relation skills to confirm scheduled services, answer questions about and promote available services and upselling and cross-selling services and products. This position ensures the safety and comfort of guests, members and employees; with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence.
JOB FUNCTIONS
Guest Relations
- Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Anticipate guests' service needs, acting on them when possible.
- Promote and sell spa / salon services.
- Resolve guest situations such as scheduling conflicts.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Communication / Sales
Guest Scheduling
Guest Check-In
Payment / Cash Handling
JOB REQUIREMENTS
Physical Tasks
Policies and Procedures
ESSENTIAL COMPETENCIES
Interpersonal Skills
Analytical Skills
Word
Communications
Personal Attributes
Organization
Up Selling
PREFERRED QUALIFICATIONS
Education
High School Diploma, G.E.D. Equivalent
Related Work Experience
Minimum of one (1) year related work experience. Experience in a resort environment is a plus.