Resident manager Jobs in Nashville, TN

As the Senior Resident Manager, you will guide a team of Resident Managers, each managing a portfolio of approximately 750 homes, along with other support roles. Your role is pivotal in ensuring the team executes the operational strategy set by the District Manager and achieves all goals related to resident operations.

Responsibilities :

• Oversee resident relations and daily operations.
• Manage, train, and coach team members, guiding them to reach their potential.
• Review resumes, conduct interviews, and strategically hire new team members.
• Deliver timely, professional responses to escalated resident issues.
• Drive collection strategy to minimize evictions and reduce delinquency.
• Maximize retention rate and rate growth through lease renewals.
• Ensure proper move-out reconciliation processes are followed.
• Drive the profitability of the assigned portfolio.
• Handle special-case properties, including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues.

Requirements :