Resource specialist Jobs in Miami, FL

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General Description (Purpose and Function) :

The Assistant Director of Tutoring Programs provides leadership and oversight of the planning, coordination, outreach and problem solving related to the Peer Tutoring Program at the Camner Center for Academic Resources. Reporting directly to the Director, Learning Support Programs, this position is a member of the Camner Center’s leadership team and actively contributes to the Center’s mission of providing innovative programming and quality services to support learning and academic success.

This position has direct supervision and leadership responsibilities for the Tutoring Program with one professional staff member, 2-3 graduate students, 12 lead tutors, and 100-150 peer tutors. The position oversees the operation of services provided for approximately 3000 students receiving tutoring for 240+ courses, and an average of 5000+ completed appointments per semester. The Assistant Director is responsible for tutoring services and related resources within the Camner Center, and its satellite operations in the Learning Commons at Richter Library.

Primary Duties and Responsibilities :

Peer Tutoring Program

• Provide direction and leadership for the Peer Tutoring program.
• Supervise staff including the Senior Tutoring Coordinator, graduate students, lead tutors, and peer tutors.
• Plan, organize and evaluate all daily operations of the tutoring program.
• Lead projects using data driven results to implement programming.
• Engage in the typical responsibilities of a supervisor requiring planning, evaluating, organizing, integrating, and controlling. Responsible for involving tutor staffing, conducting performance appraisals for these students, training and developing tutors, salary, terminations, disciplinary actions, etc. as it relates to the Peer Tutoring Program.
• Ensure compliance with organization policies and procedures as outlined in the student worker handbook.
• Revise, update, and create policies for the tutors and students using the Camner Center services.
• Conduct tutoring training each semester.
• Supervise the CRLA certification process.
• Monitor the quality of tutoring across all subjects and tutors.
• Collaborate with faculty and departments.
• Develop programs to improve the quality of tutoring and tutor training based on research-based practices.
• Review, analyze, and evaluate program support systems and methods; makes recommendations as appropriate for enhancement or change. Assist director with strategic planning by generating ideas, conducting research, and facilitating implementation.
• Responsible for all communications with tutors, lead tutors, and tutoring staff.
• Monitor the quality of customer service through collaboration with other departments to recruit potential tutors and resolve challenges with the delivery of quality tutoring services and / or management information.
• Uses tutor tracking program and spreadsheet software to develop reports under general instruction; able to perform moderately complex analysis of report information. This includes scheduling tutors, analysis of data available, usage reports, tutor certification and tutee satisfaction reports. Uses discretion in maintaining / adapting current information.
• Provide Director and Executive Director with a comprehensive report at the end of each year summarizing tutoring statistics, usage, demographic information, and other information requested by the director. This requires data collection and analysis using software packages. Data interpretation and comparisons using basic statistical programs are required.
• Assist in making decisions about future programming based on the yearly report.

Peer Tutoring Human Resource Management

Peer Tutoring PR / Marketing

Knowledge, Skills, and Abilities :

Education & Work Experience Requirements (Essential Requirements) :

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Job Status : Full time

Employee Type : Staff

Pay Grade :