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Remote Retail customer service Jobs in Louisville, KY

Last updated: 12 hours ago
Senior Customer Service Representative

Senior Customer Service Representative

Genworth FinancialKentucky
$66,400.00 yearly
Remote
Full-time
At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 30+ days ago
  • Promoted
Amazon Customer Service - Work From Home $16-$35 / hr

Amazon Customer Service - Work From Home $16-$35 / hr

AmazonLouisville, KY, United States
$16.00–$35.00 hourly
Remote
Full-time
No experience requited, hiring immediately, appy now.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation & PTO.APPLY) A...Show moreLast updated: 5 days ago
  • Promoted
Customer Service Representative Agent Work From Home - Remote Online Panelists

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupLouisville, KY, United States
$750.00 weekly
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify. No customer service representative agent experience needed....Show moreLast updated: 3 days ago
Customer Service / Sales Representative - Remote

Customer Service / Sales Representative - Remote

Henrie AgencyLouisville, KY, US
$2,000.00–$5,000.00 monthly
Remote
Quick Apply
Qualifications Coachable, challenge-seeking, self-disciplined individuals with a growth mindset.Benefits Work from home role is designed to give you a healthy work life balance Part-time : Commitmen...Show moreLast updated: 30+ days ago
Remote Customer Service Sales - Louisville, KY

Remote Customer Service Sales - Louisville, KY

EliteHire StaffingLouisville, KY, US
$115,000.00 yearly
Remote
Full-time
Quick Apply
Overview : We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us in a customer service and sales role as life insurance benefi...Show moreLast updated: 4 days ago
Work From Home | Customer Service Sales | Jeffersonville, IN

Work From Home | Customer Service Sales | Jeffersonville, IN

PrimeGrow StaffingJeffersonville, IN, US
$115,000.00 yearly
Remote
Quick Apply
Overview : We are a rapidly growing company actively searching for dedicated and driven individuals from across Canada and the United States to join us as life insurance benefits advisors in providi...Show moreLast updated: 30+ days ago
Remote Bilingual Customer Service Representative

Remote Bilingual Customer Service Representative

MCI, LCKY, US
$17.00–$18.00 hourly
Remote
LOCAL REPRESENTATIVE : Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regu...Show moreLast updated: 30+ days ago
  • New!
Customer Service Representative (FT) Remote - ID

Customer Service Representative (FT) Remote - ID

Vanguard College PrepLouisville, Kentucky, United States
$17.00–$20.00 hourly
Remote
Full-time
Customer Service Representative.Vanguard aims to bridge the gap between high schoolers and successful college students.We are at the forefront of revolutionizing afterschool education in the colleg...Show moreLast updated: 12 hours ago
Work From Home Customer Service Representative - Part Time

Work From Home Customer Service Representative - Part Time

UsaSurveyJobBoardLouisville, Kentucky, United States, 40202
Remote
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time.We offer you the opportunity to. At this job, you will be performing various tasks such...Show moreLast updated: 22 days ago
WORK AT HOME DATA ENTRY / PART TIME CUSTOMER SERVICE

WORK AT HOME DATA ENTRY / PART TIME CUSTOMER SERVICE

Data Entry Clerk JobsLouisville, KY, United States
Remote
Basic Data Entry Clerk Wanted - Work From Home 25 Words Per Minute Input .We are seeking individuals who want to work from home part time or full time in various work from home jobs and gigs to be ...Show moreLast updated: 30+ days ago
Customer Service Representative (Remote)

Customer Service Representative (Remote)

ABC Legal ServicesKentucky (Remote)
$15.00 hourly
Remote
Full-time
ABC Legal Service is proud to be the national leader in filing service of legal documents.We are growing and are looking for talented new team members to support our growth and solve exciting chall...Show moreLast updated: 30+ days ago
Enrollment Advisor / Customer Service Representative (Remote)

Enrollment Advisor / Customer Service Representative (Remote)

The London Nelson OrganizationLouisville, KY, US
$55,000.00–$65,000.00 yearly
Remote
Quick Apply
We have an immediate full-time remote Benefits Representative / CSR position for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and sati...Show moreLast updated: 30+ days ago
Customer Service Representative - Work From Home

Customer Service Representative - Work From Home

ROI Call Center SolutionsKENTUCKY, KY
$12.00–$14.00 hourly
Remote
Customer Service Representative - Call Center Agent.We are in the “People Business”.What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to j...Show moreLast updated: 30+ days ago
DATA ENTRY CLERK - WORK AT HOME REMOTE - CUSTOMER SERVICE

DATA ENTRY CLERK - WORK AT HOME REMOTE - CUSTOMER SERVICE

Remote / Work From Home Jobs Near MeLouisville, KY, United States
$26.00–$52.00 hourly
Remote
Full-time +1
REMOTE WORK FROM HOME - ADMINISTRATIVE ASSISTANT - CUSTOMER SERVICE - DATA ENTRY - PART-TIME / FULL TIME POSITIONS.Are you in search of a pathway to earn some part time income right from the comfort ...Show moreLast updated: 30+ days ago
Remote Mortgage Customer Service Representative

Remote Mortgage Customer Service Representative

Mass MarketsKY, US
Remote
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?.This position supports customer service for mortgage customers.This role requires you to interact with hundreds of customers each week across the country...Show moreLast updated: 30+ days ago
Inbound Customer Service Agent-Bodewell (Remote)

Inbound Customer Service Agent-Bodewell (Remote)

GE Appliances, a Haier companyKentucky US
$15.00 hourly
Remote
Full-time
At GE Appliances, a Haier company, we come together to make “good things, for life.As the fastest-growing appliance company in the U. We believe in the power of our people and in giving them the fre...Show moreLast updated: 30+ days ago
Customer Service Representative-Remote (Seasonal)

Customer Service Representative-Remote (Seasonal)

ConcentrixUSA, KY, Work, at, Home
Remote
Full-time
Customer Service Representative-Remote.Seasonal) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and...Show moreLast updated: 30+ days ago
Customer Service & Sales Support - REMOTE

Customer Service & Sales Support - REMOTE

Symmetry Financial Group - Gary UyemuraLouisville, KY, US
$100,000.00 yearly
Remote
Quick Apply
Are you ready for a career and not just a job? Are you looking to build a business that earns you system generated income? Are you looking for a proven turnkey system that delivers consistent...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

CVS HealthKentucky, Work At Home, US
$17.00–$29.88 hourly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Senior Customer Service Representative

Senior Customer Service Representative

Genworth FinancialKentucky
30+ days ago
Salary
$66,400.00 yearly
Job type
  • Full-time
  • Remote
Job description

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions :

Make it human. We care about the people that make up our customers, colleagues, and communities.

Make it about others. We do what’s best for our customers and collaborate to drive progress.

Make it happen. We work with intention toward a common purpose and forge ways forward together.

Make it better.  We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Senior Customer Service Representative

POSITION LOCATION

These positions are available to remote applicants residing in states / locations under Eastern or Central Standard Time : Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

SCHEDULED HOURS

During training, your hours will be 8 : 00 AM-5 : 00 PM EST. Once training is complete, your regular schedule will be 9 : 30 AM-6 : 00 PM EST. Schedule may adjust slightly in the future based on business needs. Candidates are expected to have consistent, reliable and predictable attendance during the duration of virtual classroom training and upon successful completion of training to support the needs of our customers.

YOUR ROLE

As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. Do you want a career where you can make an impact every day? As a member of the Long Term Care team at Genworth, you will impact the millions of customers that trust us with their insurance. In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. You will be the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position, providing timely and accurate information directly to customers and processing transactions to meet the customers’ needs. You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You’ll use the training you receive to help both our customers and their families navigate their decision to combat the financial challenges of aging.

WHAT YOU WILL BE DOING

Service customer inquiries via incoming phone calls and written correspondence. At times, may be responsible for initiating outbound calls

Process transactions to meet customer needs including address changes, stop payments, and related correspondence

Initiate daily contact with internal and external customers, working to simplify and educate customers on product features and related processes

Diffuse escalated situations through analyzing, partnering, and resolving complex customer issues

Review, analyze and process written requests and documentation

Update and ensure integrity of customer accounts the call follow-up, documentation, and work item management

WHAT YOU BRING

You will spend the first several months of employment in virtual “classroom” training before beginning to phase into your job responsibilities. You will need to be on camera, actively participate in this training and must successfully complete all training requirements.

At Genworth, we are committed to caring for our customers and for the safety of our colleagues. When you are working remotely, or during inclement weather / other circumstances which may make the office inaccessible, high-speed internet (50 mbps) and a distraction-free area is required.

High school diploma or military experience

Excel at customer service (minimum 1 year experience, preferably in a call-center environment, and / or the completion of the National Retail Federation’s Certification in Customer Service & Sales)

Proficient with Microsoft Office applications (e.g., Outlook, Excel, Word and Teams)

Professional and empathetic demeanor in all interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population

Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment

Strong critical thinking, problem solving, conflict resolution and collaboration skills

Ability to communicate (written and verbal) benefits and options of various insurance products and diffuse difficult situations

Flexibility to accommodate increased seasonal volume, adjustments to work schedules to meet our customers’ needs, and changes to processes to meet our business needs

Bachelor's or Associate degree preferred

Previous experience in the insurance industry preferred

Previous experience with HIPAA requirements preferred

EMPLOYEE BENEFITS & WELL-BEING

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives

Comprehensive Healthcare Coverage

Multiple 401(k) Savings Plan Options

Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

Disability, Life, and Long Term Care Insurance

Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

Wellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)

Caregiver and Mental Health Support Services

ADDITIONAL

The base salary pay range for this role starts at a minimum rate of $43,200 up to the maximum of $66,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 5% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.