Retail manager Jobs in San francisco ca

RETAIL OPERATIONS MANAGER

Summary Of The Position

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The Ritual Coffee Retail Operations Manager is the organized, detail-oriented, and collaborative leader that ensures our cafes are profitable and on the cutting edge of quality, customer experience, and sustainability. We’re looking for someone who is passionate about building, implementing and maintaining systems that ensure our cafes run like well-oiled machines and set us up to continue our organic growth. An expert in creating and maintaining functional and healthy operations and teams, this person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all. We are looking for a leader with a clear and compassionate communication style who is great at being objective and connecting with people.

As our Retail Operations Manager, you do not need to know our exact systems before you start, but you need to be a strategic thinker committed to the big picture growth and success of the cafe teams, your co-workers across departments, and the company as a whole. Your role is to be willing to actively jump in and develop solutions where needed.

People who are not flexible, not ready to lead by example, nor not open to feedback need not apply. You are meant for this role if you are excited by improving systems and are driven by working collaboratively. We’re looking for someone who knows how to execute a cohesive vision, is a self-starter, and has a strong interest in - and appreciation for - coffee and people.

Ultimately, we are looking for someone who is inspired by driving progress, has a talent for operations, coffee, sales, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

ABOUT US : RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement. We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This ensures we get our hands on the best beans in the world while maintaining the quality of life our farmers deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple : to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa and has cafes in San Francisco and Napa.

DIVERSITY AT RITUAL : COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Primary Responsibilities

• Be a key player on the Ritual leadership team.
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
• Work with the leadership team to evolve and implement standards for Ritual’s culture, values, quality, and customer service.
• Be an active contributor, participant, and collaborator to help achieve Ritual’s day-to-day and long-term goals on our leadership team.
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.

Develop and implement systems and procedures for Ritual’s cafes including operations, customer service, customer experience, and offerings across four cafes to ensure retail cafes always run smoothly in spite of inevitable surprises, and work to solve problems when they arise.

Oversee Education department to ensure that both staff and wholesale accounts are brewing and serving coffee to Ritual standards.

Make strategic decisions to ensure our cafes are sustainable, profitable, and operate in line with Ritual’s values.

Ensure cafes are clean, beautiful, and safe, providing both employees and customers with fun, inclusive environments.

Qualifications

Physical Requirements

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