Retention specialist Jobs in Cleveland, OH

About the Company - At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. As a leading provider of mental health treatment services across the region with 18 Outpatient locations across seven states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network, which offers a continuum of care within our Psychiatric Network, Outpatient Network, and Eating Disorder Network which includes inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team’s foundation is client-centered care and clinical excellence through our 5-star service commitment : Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! We are thrilled to expand our network with the opening of a new location in Independence, OH, located in the middle of the Rockside Corridor near a combination of interstate accesses like I-77 & I-480. Bounds of amenities include hotels, restaurants & cafes. Connecting the east & west sides and minutes to downtown Cleveland & Hopkins Airport. Free surface parking, fitness center, training / meeting rooms, and a daycare center all onsite.

What We Offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

About the Role - The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility.

Responsibilities

• Exemplifies our 5 Star Service to clients, team members, referents, and families.
• Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
• Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and / or eliminated.
• Schedules and conducts tours with referral sources, clients, and families.
• Communicates various levels of care to potential clients, families, and referral sources.
• Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances.
• Obtains necessary information to quickly determine viability of potential admission.
• Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options.
• Empathically but prescriptively leading callers to the next step of deciding on admission.
• Determines the clinical and financial viability of potential admissions.
• Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
• Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
• Offers a high level of customer service and communication to referral sources, clients, and families.
• Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
• Coordinates with the business office and Utilization Review to determine financing options for potential clients.

Qualifications - Position requires a bachelor’s degree, master’s degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience.

Equal Opportunity Statement - Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”