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Retention specialist Jobs in Phoenix, AZ

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Retention specialist • phoenix az

Last updated: 7 hours ago
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Retention Specialist

Retention Specialist

Onni GroupPhoenix, AZ, US
Full-time
The Retention Specialist is responsible for building and maintaining trustful relationships and guarantee timely payments and reducing the delinquency of assigned accounts.The Specialist creates re...Show moreLast updated: 7 hours ago
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Licensed Retention Specialist

Licensed Retention Specialist

Valley Insurance ProfessionalsPhoenix, AZ, US
Full-time
Candidate Must Have An Active Arizona Property and Casualty License To Be Considered For The Position • •.Are you an experienced insurance professional with a knack for customer retention?.Valley Ins...Show moreLast updated: 30+ days ago
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Customer Retention Manager

Customer Retention Manager

NerdyPhoenix, AZ, US
Full-time
Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic go...Show moreLast updated: 30+ days ago
Inbound Retention Specialist - Sales - US Remote - Western Region

Inbound Retention Specialist - Sales - US Remote - Western Region

YelpPhoenix, Arizona, United States
Remote
Full-time
Please note that while this role will operate remotely, it is required that the candidate resides in the Western region of the United States. This includes candidates residing in Pacific or Mountain...Show moreLast updated: 30+ days ago
Director of Customer Retention and Loyalty Marketing

Director of Customer Retention and Loyalty Marketing

LeafSideTempe, AZ, United States
Full-time
Director of Customer Retention and Loyalty Marketing What if.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.You certainly can, a...Show moreLast updated: 20 days ago
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Retention Programs Senior Specialist

Retention Programs Senior Specialist

VirtualVocationsScottsdale, Arizona, United States
Full-time
A company is looking for a Senior Marketing Specialist, Retention.Key Responsibilities : Develop and execute retention strategies for subscription and loyalty programs Oversee subscription and lo...Show moreLast updated: 4 days ago
Retention and Training Coordinator

Retention and Training Coordinator

Devereux Advanced Behavioral HealthScottsdale, AZ, US
Full-time
Located on a beautiful 10-acre campus in the heart of Scottsdale, .Devereux Arizona’s 24-hour Residential Treatment Center. RTC) has the capacity to serve 52 children.The RTC is a safe, supportive e...Show moreLast updated: 20 days ago
WIC Outreach / Retention Supervisor

WIC Outreach / Retention Supervisor

Adelante HealthcarePhoenix, AZ
Full-time
The WIC Outreach / Retention Supervisor is responsible for planning, implementing, and evaluating outreach and promotion activities for Adelante Healthcare WIC. Primarily responsible for the managemen...Show moreLast updated: 30+ days ago
  • Promoted
Payroll Specialist

Payroll Specialist

All Things MetalPhoenix, AZ, US
Full-time
All Things Metal-a seven-time Best Places to Work award winner-is looking for a detail-driven, proactive.Finance team! We're a structural and miscellaneous steel fabricator and erector based in Pho...Show moreLast updated: 30+ days ago
Director of Customer Retention and Loyalty Marketing

Director of Customer Retention and Loyalty Marketing

MediabistroTempe, AZ, United States
Full-time
Director of Customer Retention and Loyalty Marketing What if.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.You certainly can, a...Show moreLast updated: 20 days ago
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Customer Care Retention Specialist

Customer Care Retention Specialist

PumpkinPhoenix, AZ, US
Full-time
Pumpkin promises uncompromising care to the cats & dogs we love unconditionally.By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized su...Show moreLast updated: 30+ days ago
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Dean of Student Engagement and Retention

Dean of Student Engagement and Retention

Maricopa Community College DistrictPhoenix, AZ, United States
Full-time +1
Dean of Student Engagement and Retention.Monday - Friday, 8am - 5pm; some evenings and weekends may be required.Summer Hours : Monday - Thursday, 7am-6pm. The Maricopa County Community College Distri...Show moreLast updated: 30+ days ago
Sales Retention Account Associate

Sales Retention Account Associate

Waste ManagementPhoenix, AZ, United States
Full-time
The Account Associate I (IAM - TEAM) generates shareholder value by using a consultative retention based selling approach for Small / Medium commercial WM customers as part of a team-based queue.The ...Show moreLast updated: 3 days ago
Customer Retention Manager

Customer Retention Manager

Varsity TutorsTempe
Remote
Full-time
Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic go...Show moreLast updated: 30+ days ago
  • Promoted
Finance Manager, Retention & Shift

Finance Manager, Retention & Shift

Advisor GroupScottsdale, AZ, US
Full-time
Current Employees and Contractors Apply Here.Corporate Finance Leadership Opportunity in Financial Services.Finance Manager, Retention & Shift. Street North, Oakdale, MN 55128.Hayden Road, Scottsdal...Show moreLast updated: 7 days ago
Financial Consultant - Client Growth & Retention

Financial Consultant - Client Growth & Retention

Edelman Financial EnginesPhoenix, Arizona
Remote
Full-time
Financial Consultant - Client Growth & Retention (Phoenix, AZ or Remote).At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.We believe ...Show moreLast updated: 3 days ago
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PED ER / 32 hour work week / Teaching Opportunities / Great Employee Retention - Arizona

PED ER / 32 hour work week / Teaching Opportunities / Great Employee Retention - Arizona

Pacific CompaniesPhoenix, AZ, US
Full-time
Pediatric Emergency Medicine Role.Pick up Urgent Care shifts if desired.Exceptional APP Support & Teaching Opportunities. Mentor residents and medical students.Great Retention and Work Environme...Show moreLast updated: 11 days ago
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  • New!
Patient Retention Specialist

Patient Retention Specialist

NateraPhoenix, AZ, US
Full-time
We are currently looking for a.Patient Retention Specialist (PRS).Oncology sales team! Qualified candidate can be based in any of the following states : California, Texas (Houston, Austin, San Anton...Show moreLast updated: 14 hours ago
Retention & Expansion (Cross-sell) (Manager)

Retention & Expansion (Cross-sell) (Manager)

Grant ThorntonPhoenix, AZ, United States
Full-time
Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the team.Approved office locations can be found below. As the Go-to-Market Experience Manager - Retention ...Show moreLast updated: 21 days ago
  • Promoted
Payroll Specialist

Payroll Specialist

LHH Recruitment SolutionsPhoenix, AZ, US
Full-time
LHH is collaborating with their esteemed client to recruit a Payroll Specialist.This role involves a range of tasks focused on ensuring accurate and timely payment to employees, in strict complianc...Show moreLast updated: 3 days ago
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Retention Specialist

Retention Specialist

Onni GroupPhoenix, AZ, US
7 hours ago
Job type
  • Full-time
Job description

Job Description :

The Retention Specialist is responsible for building and maintaining trustful relationships and guarantee timely payments and reducing the delinquency of assigned accounts. The Specialist creates repayment plans, monitors accounts to identify collection issues, and resolves account discrepancies.

Perks & Benefits :

  • Competitive pay
  • Health Saving Account, Flexible Saving Account, Employee Assistance Program
  • Annual Education Allowance
  • Generous Referral Program
  • Fun and collaborative company culture with lots of team-building events
  • Discounted hotel stays in multiple locations through our Hospitality brand.

What You'll Do

  • Proactive Tenant Outreach :
  • Make 40-50 outbound calls daily to tenants who are 0-15 days delinquent to discuss payment arrangements and assist in bringing their accounts current.
  • Handling Inbound Calls and Emails from tenants daily.
  • Send 20 follow-up emails daily to tenants, reinforcing options to help resolve their outstanding balances.
  • Tenant Assistance :
  • Engage with tenants in a helpful and supportive manner, providing them with flexible options to avoid eviction.

  • Offer guidance on payment plans, rental assistance programs, or other available resources that may help tenants meet their financial obligations.
  • Delinquency Prevention :
  • Focus on early intervention to prevent tenants from falling into further delinquency and eventual eviction.

  • Collaborate closely with the Collection Manager, Accounting and the Property Manager(when warranted) to resolve tenant issues quickly and efficiently.
  • Escalation :
  • In cases where tenants cannot bring their rent current, or they don't want to utilize the return key option then explain the next steps in the eviction process with empathy, ensuring tenants fully understand their options.

  • Performance Monitoring :
  • Meet and exceed performance KPIs, including call and email targets, and maintain accurate records of all tenant interactions in Yardi.

  • Team Collaboration :
  • Work closely with the Property Manager and Accounting to provide feedback on tenant trends, payment issues, or property-specific concerns.

  • Participate in team meetings to discuss performance, share success stories, and suggest process improvements.
  • What You'll Bring

  • High school diploma or GED required; associate or bachelor's degree in business, communications, or a related field is a plus.
  • Minimum 1 years in property management or collections, with experience in tenant engagement.
  • Experience using Yardi or similar property management software is required.
  • Must have some knowledge of AZ Residential Landlord Tenant Act(ARLTA) and / pr basic knowledge of Federal Housing Administration(FHA).
  • Excellent communication skills, both written and verbal, with the ability to connect with tenants in a compassionate and professional manner.

  • Strong organizational skills and attention to detail to ensure all tenant interactions are properly documented.
  • Ability to multitask, manage time effectively, and meet daily outreach targets.
  • Bilingual : Fluency in English and Spanish (or other languages) is a plus but not required.
  • About The Company : Onni

    For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

    How To Apply :

    Please apply through the link on the job posting and attach your resume and any other required documents.

    We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.