Sales operations analyst Jobs in Boston, MA

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.

SMPA is currently seeking a dynamic, highly motivated, and experienced individual for the position of Analyst, Contract Operations . This position requires a detailed understanding of the life science industry specific to Contract Operations. Decisions made in this position affect company sales, pricing discounts, and best price implications. This role also facilitates working relationships with both internal and external customers. The role is responsible for managing the following : GPO account membership load and hierarchy setup across Hospital, LTC and Oncology GPO's, validating and aligning pricing tier structures, processing of volume-based rebate structures, trouble-shooting transaction types, and aligning membership requests based on class of trade designations in Model N system of reference. Maintain data integrity of customer information and develop and implement business rules and procedures for customer segments. Reconcile and resolve customer data and membership discrepancies.

Job Duties and Responsibilities

Perform day-to-day off-invoice and segmented rebate processing. Able to communicate and resolve discrepancies with customers in situations while maintaining positive relationships and professionalism.

Perform contract creation and ensure detailed accuracy within contract management system. Input all relevant contractual information for contract set-up (i.e. contract entity, term dates, pricing concessions, and member eligibility).

Attention-to-detail communication with external customer base as it relates to multiple components (i.e. contract pricing, and membership eligibility).

Design system reports and help develop any future new system off-invoice requirements. Perform detailed analytics of customer data for internal and external partners as well as customer submitted off-invoice data.

Perform chargeback volume analysis for reporting to upper management.

Work collaboratively with internal as well as external partners for discrepancies in off-invoice resolution processing.

Assist Government Pricing department on a monthly / quarterly basis on off-invoice reconciliations as it relates to government pricing calculations.

Work with IT to resolve transactional invoice technical / business system issues.

Performs other responsibilities as assigned.

Maintain service standards in processing data and proactively advise management of issues.

Maintain status reports and update numerical information in spreadsheets.

Conduct yearly analysis or ad hoc of SOP's and Work Instruction documents as it relates to department business processes and able to update those documents accordingly with streamlined enhancements.

Adhere to SOP's, Work Instructions, and SOX control documents as they relate to department business processes and update documents as needed.

Identify and recommend improvements in business procedures and outcome.

Investigate, analyze information, and resolve business questions and disputes by applying information from various data sources, business rules and system processes.

Perform other responsibilities as assigned.

Education and Experience

• Bachelor's degree or AD preferred

The base salary range for this role is $65,520 to $81,900. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.

Compliance : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Mental / Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.

Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer

Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn.

Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at reasonableaccomodations@us.sumitomo-pharma.com

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars.

Our Mission

To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people worldwide

Our Vision

For Longer and Healthier Lives, we unlock the future with cutting edge technology and ideas