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Operations Coordinator

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 10,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a operations coordinator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As our Operations Coordinator , you’ll be responsible for providing comprehensive support for agency management systems and operational functions. This role involves preparing and distributing monthly reports, assisting in the maintenance of various agency management systems as well as compiling and updating various internal databases. You will also be responsible for supporting individual life policies. The ideal candidate will possess strong organizational skills, attention to detail and the ability to collaborate effectively across departments to enhance operational efficiency and the overall success of the agency. Responsibilities include :

• Agency Management System Support
• Prepare and distribute monthly expiration reports for all departmental staff
• Generate reports for all departments to maintain data integrity and identify potential areas for improvement
• Assist in the implementation and maintenance of the agency management systems to include CSR24, Indio, BenefitPoint, ImageRight, Sagitta and EPIC
• Update agency management systems with colleague changes
• Operational Support
• Compile and update online carrier directories
• Act as administrator for carrier-specific websites, encompassing user ID set up, maintenance and termination
• Monitor new and expired policies to ensure they are updated within our agency management systems’ identified timelines
• Maintain an accurate database of colleague licenses
• Manage the carrier appointment process for all departments
• Provide supplemental documents necessary to execute and maintain carrier contracts
• Assist with the filing, servicing, and organization of individual life policy documents, ensuring compliance with company policies and regulatory requirements

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

These additional qualifications are a plus, but not required to apply :

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are :

To learn more about a career at MMA, check us out online : or flip through our recruiting brochure :

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick :

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

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