Sales operations analyst Jobs in Lowell, MA

Job no : 526565

Position type : Staff Full Time

Benefit Status : Benefited-Union

Campus : UMass Lowell

Department : Student Financial Services

Salary : Salary Commensurate with experience and grade / range

Applications Open : Feb 25 2025

Applications Close : Open until filled

General Summary of Position :

The position of Systems Analyst for Operations and Reporting requires someone that is a strategic problem solver responsible for the continuous improvement and automation of business functions and activities with system based solutions. The Systems Analyst will also be responsible for translating business requirements into functional, effective and efficient solution designs and deliverables. This position will also require the Analyst to address service requests, both from within and outside of the office, problems and projects associated with various systems but mainly with Peoplesoft.

1. Collaborate with SFS Staff, UMass Lowell IT and UITS central office on system configuration.

• Test new configurations for system upgrades, patches and fixes, identify problems and recommend solutions.
• Research, recommend and implement new functionality to ensure efficient business process flows and improve student services.
• Evaluate current SFS business processes to ensure office is maximizing the capabilities of the PS (PeopleSoft) System.
• Determine the impacts of system changes and modifications on current business processes and incorporate required changes into the daily business operations.
• Document all changes and update policy and procedures manual as needed.
• Provide system support for daily operational Student Financial activities.

2. Build and maintain all SF tuition and fee tables each semester for all students, Graduate, Undergraduate and On-Line and Continuing Studies.

3. Support the Director by developing and writing reports to track metrics on student financial data for trend analysis. Collaborate with Stakeholders, including the Controller’s Office, to build reports, dashboards and visualizations. Compile multiple years of data submitted in a SFS Benchmarking survey to compare our data with that our peer institutions.

4. Develop student financial reports from the PeopleSoft Student database to assist staff by translating user requests into report specifications, identifying and documenting any data issues, extracting data and producing information specific to requests, validating report output for accuracy and troubleshooting report issues when identified by report user. The Systems Analyst will also be responsible for creating and / or maintaining report documentation.

5. Represent the SFS Office and actively participate, when needed, in the Student Financial Services core team meetings made up of representatives from BDL (Boston, Dartmouth and Lowell) as well as representatives from UITS central office. Participate in meetings, workshops and conferences which could be in-state or out-of-state.

Minimum Qualifications (Required) :

Preferred Qualifications :

Special Instructions to Applicants :

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a SEIU 888 Professional Union position, Grade P19.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.