Sales representative Jobs in Santa Clara, CA

PURPOSE OF THE JOB

The primary objective of this role is to identify and secure new clients and accounts for marketing and selling blueberries in the designated market. Additionally the role focuses on maintaining existing client relationships with customers and whole sellers and managing programs to maximize returns for our growers while ensuring optimal profit margins for the company.

KEY PERFORMANCE OUTPUTS

Business Development

Prospecting new accounts and new clients

Play an integral part in generating new sales that will turn into longlasting relationships to ensure Sales targets and budgets are achieved

Analyze Market trends and needs to identify new growth opportunities target new customers in the planning and execution of the company programs.

Account Management

Develop and expand relationships with existing customers by continuously proposing solutions to maximize opportunities that meet their objective

Acquire a thorough understanding of key customer needs and requirements

Ensure the delivery of programs and sales to customers in an efficient and timely manner

Provide liaison between customers and the company by ensuring prompt and efficient processing of customer communication.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Ensure that all critical information for each customer is loaded on the CRM system maintained and reviewed periodically.

Foster strong relationships and effectively manage existing wholesaler accounts.

Program Management

Manage seasonal sales plans with various clients ensuring alignment with key customer business objectives.

Ensure that potential programs are inserted in the seasonal supply & demand forecast and aligned with the most up to date crop estimate.

Grow existing Whole seller accounts to deliver on targets set.

Facilitate the selling of fruit to preferred customers in the correct market segments at the set price and at the required rate of sale.

Facilitate sales to the region responsible for various OZblu origins

Sales Administration

Create and maintain opportunities and communicate with the Sales Team when price and / or quantities are updated

Monitor buffer stock levels in order to know when more opportunities are required

Monitor vessel split process to ensure that the demand fulfillment plan in on track.

Monitor that Sales Orders are fulfilled on time (to ensure invoices are generated on time)

Monitor the Sales Finalization Report.

Receive quality and reflection feedback from the client to share with the Sales and Quality Teams.

Generate sales orders for customers and oversee the process through to invoicing.

Perform overall sale finalization monitoring and confirm when the sale in finalized.

Ensure costings are up to date and correct to ensure that the price agreed with the customer is profitable for the business.

Manage the sales process of the fruit and capturing sales orders on Famous ERP

Provide regular feedback to clients regarding information on their orders

Ensuring client payment terms are met consistently

Ensure credit limits are adhered to

Ensure price sheets are correct as agreed with clients

Assess if claims received are viable and process according to the claims processing policy

Coordinate with the logistics team to optimize efficiency and reduce costs.

Grower Responsibilities

Ensure growers consistently achieve optimal returns maintaining clear and efficient communication regarding market insights.

Address grower queries with a strong marketing perspective providing timely and effective solution

Company Responsibilities

Maximize profitability on all fruit sales while maintaining a focus on achieving strong grower returns.

Negotiate strategic deals within the commercial framework that can lead to potential profits.

Ensure new clients are aligned with the terms and agreements of the business.

Collaborate with technical administrative and financial teams to support operational needs.

Prepare regular reports for analysis by Management on competitor activity sales trends and customer concerns.

Requirements

KEY COMPETENCIES (KNOWLEDGE AND SKILLS)

Functional / Technical

Computer literacy : MS Office (Excel Word PowerPoint)

Knowledge of CRM software advantageous

Knowledge of ERP system advantageous (Famous)

Excellent email etiquette

Berry marketing knowledge and some degree of product knowledge

Leadership / Behavioral

Excellent communication skills; verbal and written.

Excellent planning organizational skills.

Building and maintaining good client relationships.

Detail and results orientated.

Ability to act with tact and discretion.

Ability to work under pressure and within timelines

KEY COMPETENCIES (KNOWLEDGE AND SKILLS) Functional / Technical Computer literacy : Proficient in MS Office (Excel, Word, PowerPoint), with experience in database and ERP systems. Experience in Famous Software system -Optional Ability to provide efficient support to the operations manager and sales team in daily activities. Strong understanding of the sales process from order receipt to delivery, ensuring smooth coordination across all stages. Good understanding of the fruit industry. Basic experience with market research to support decision-making and strategic planning.. Leadership / Behavioral Excellent communication skills; verbal and written. Excellent planning and organizational skills. Strong analytical and problem-solving skills. Ability to work under pressure. Detail and results orientated. Ability to work as part of a team Excellent time management