Salesforce administrator Jobs in Columbus, OH

Job Description

Job Location :   Columbus, Ohio, Hybrid.

Note :   Required 2 days (Mon &Tue) subjected to change as per business needs

Job Description :

Technical Specialist (TS3) plays the role of Salesforce Developer and is responsible for managing all aspects of Salesforce.com (SFDC) including configuration, customization and implementation of applications and 3rd party integrations. Role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement. The Developer should have proven experience with Lightning Web & Lightning Aura Components, APEX programming, Force.com APIs. This position functions as a member of the Medicaid ITS Team, reports to the ITS Manager, and works with ITS Development teams.

Responsibilities :

Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration / development.

Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.

Maintains and provides enhancements to the existing Salesforce solutions.

Develop and create customized reports and dashboards.

Manages user testing to include developing test plans, creating user test cases.

Create and maintain documentation on processes, policies, configuration, and user guides.

Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

Mentors and trains State Development resources.

DetailedDay-To-Day Job Duties to be performed :

Responsibilities :

Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.

Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.

Develops and Manages Communities

Proactively seek out and identify needed system changes.

Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.

Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.

Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.

Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.

Thoroughly unit test development deliverables and participates in business user acceptance testing

Validates test cases and results against requirements.

Develops complex, macro driven reports to summarize system information for Senior Management.

Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.

Assist with migration from older systems / processes into Salesforce.com.

Import data as appropriate using Salesforce tools like Data Loader

Log, troubleshoot and resolve system problems.

Monitor and manage exception logs for back-end system integration with SFDC.

Perform other duties as assigned.

Skills : Required / Desired

Amount

Candidate Experience

Bachelor's Degree in Computer Science or information systems or related field

Required

Experience in Information systems operations environment in Analysis, Design & Development

Required

Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Communi

Required

Experience in Lightning Web Components (LWC), Aura, Apex, SOQL development and Java Script

Required

Experience in building and Managing Communities

Required

Experience in SFDC Design, Analysis, Configuration, Customization and Coding

Required

Experience with SFDC data model and the data migration / integration capabilities of SFDC

Required

Experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.

Required

Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)

Required

Experience with SCRUM / Agile Development practices

Required

Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).

Required

Salesforce.com Developer certification or Administrator certification, preferred.

Required

Knowledge of Salesforce tools like Flosum, Ownbackup are preferred

Required

Demonstrate effective leadership, analytical and problem-solving skills

Required

Required excellent written and oral communication skills with technical and business teams

Required

• Ability to work independently, as well as part of a team

Required

Stay abreast of current technologies in area of IT assigned

Required

Establish facts and draw valid conclusions

Required

Recognize patterns and opportunities for improvement throughout the entire organization

Required

Ability to discern critical from minor problems and innovate new solutions

Required

Requirements

1.Level III- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist 2.More than 7 years of experience in Organizational Change Management (OCM) for state human service eligibility systems, including leading large-scale initiatives focusing on people, process, and technology transformations within public sector or government environments, including defining strategies for stakeholder engagement, creating communication plans, conducting readiness assessments, and creating and delivering training plans. 3.More than 7 years' experience in applying industry standard change management principles, methods and tools, and developing key performance metrics to assess impact and effectiveness. Qualifications : 1.At least 5 years of hands-on experience in the human service domain (e.g., SNAP, HEAP, PA, Child Care) and experience with IT-driven OCM projects. 2.At least 7 years' experience working on an OCM project in the human service domain that is federally funded, aligning to federal requirements prior to implementation. Examples include testing, deployment, and pilot requirements and federal program specific requirements. 3.At least 7 years implementing change for "external stakeholders". Examples include County, state, federal entities that are not designated as a sponsor of the project. 4.At least 7 years working on IT driven OCM projects, utilizing industry change management lifecycle methodologies and standards. 5.At least 5 years' experience managing deliverables-based vendors on projects. 6.Advanced degree or certification in change management (e.g., Prosci Certified Change Practitioner). 7.Experience defining strategies for stakeholder engagement, creating comprehensive communication plans, conducting readiness assessments, developing, and delivering training plans, and managing risk.