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Salesforce consultant • honolulu hi
Implementation Consultant
ProService HawaiiHonolulu, HI, USACompensation Consultant
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ProService HawaiiHonolulu, HI, USA- Full-time
JOIN OUR PROHANA
Listed as one of Hawaii's Best Places to Work for over 17 years and Hawaii's Top 250 Businesses, at ProService our PROhana isn't just your co-workers, it's your community. Being a member of our PROhana means you'll be joining a team of other high performing individuals committed to and motivated by our core mission : Empowering Hawaii Employers to Succeed.
IMPLEMENTATION CONSULTANT
After the sales team welcomes a new client partner, our Implementation team steps in. Their goal is to seamlessly implement new clients and make sure service teams are set up for success. To do this, they help new clients with platform setup and training. They capture employee data, enroll worksite employees in benefits, and stand should-to-shoulder with clients to ensure they have a successful first payroll.
You'll be the first and main point of contact during their onboarding journey post-sales, providing awareness of their onboarding milestones and learning experiences on our services and products. This role will simultaneously manage multiple client implementations with varying due dates, collaborating with client contacts and internal departments to ensure a successful onboarding experience that results in a warm transfer to their service team.
This role executes all onboarding responsibilities for small business client groups, including :
- Own client engagement and coordination for the entire implementation lifecycle.
- Conduct employee onboarding & implementations, user level training, system setup, configuration, and demonstrations of core and add-on products.
- Through thoughtful, curious client listening and engagement, demonstrate in-depth working knowledge and understanding of the following : ProService's contractual conditions & service standards / expectationsHMRS product knowledge & technical functionality to identify technical solutions to ensure timely and accurate configurations that meet client satisfaction and adoption. Various HR topics including payroll, HR compliance, basic time & attendance, insurance programs (healthcare and workers' compensation)
WHAT WE'D LIKE FOR YOU TO HAVE
WHY YOU'LL LOVE PROSERVICE
ProService Hawaii