This role would report to the Sr. Product Manager of Operations Products.
Required Skills & Experience :
years’ or similar administrative experience
Four-year degree in Business preferred or equivalent work experience
Supply Chain and Manufacturing knowledge is preferred
Experience deploying advanced Service Cloud functionality, including but not limited to : Cases, service console, knowledge, customer communities, and more.
Aptitude for solving business processes and problems by using core functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications
Ability to provide after-hours support as needed
Experience in taking customer service type calls / comfortable on the phone
Good verbal and written communication skills
Relevant responsibilities :
Certified Salesforce Administrator
Recommend high-value adaptations of Salesforce with close collaboration to GloviaOM and iTrack capabilities functionality as a result of self-directed and hands on training
Acquire and interpret business requirements, creates a functional specification, provide accurate estimates, and meet deadlines on deliverables.
Work closely with business leadership, business analysts, developers, architects, and other key stakeholders in the design, configuration & build of the SFDC instance of APD.
Mitigate significant risks associated with projects, which have a high technical complexity and / or involve significant challenges to the business.
Configure and support APD based on input from key business stakeholders.
Supporting and troubleshooting integration incidents
Supporting PAE Supply Planning Master data (Demand Forecast and Warehouse Network - Transit Time) failures
Monitoring Pallet assignment errors and exceptions and advising business for corrective steps
Republishing failed platform events and working with iTrack (WMS) team during any system breakdown
Health Check monitoring for batch jobs and Platform Events publishing
Daily incident support & troubleshooting
Support for QA and system integrated testing for any major go-lives
Other duties as assigned
Preferred skills :
Strong proficiency in
Proficiency in cloud-based SaaS solutions
Proficiency in data analysis and understanding of data needs as it relates to operational functions
Preferred : Proficiency in managing Order Optimization Solutions
Preferred : Proficiency in managing Inventory Solutions
Preferred : Proficiency in consumer / customer capabilities or experience solutions
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.