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Last updated: 1 day ago

Future Opening: Weekend Member Service Representative

Planet FitnessJohnston, IA, United States
Full-time

Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m... Show more

Senior Workers' Compensation Administrator

The Weitz CompanyDes Moines, IA, United States
Full-time

Workers' Compensation Administrator.Are you an experienced Workers' Compensation professional looking to join a company with a collaborative, supportive, and team-oriented culture? EPI Power is hir... Show more

Gastroenterology Physician

Weatherby HealthcareDes Moines, Iowa, US
$10.00 hourly
Full-time

Gastroenterology physician employment in Iowa : Weatherby Healthcare is currently seeking a Gastroenterology Physician in IA.Get in touch with a Weatherby consultant today to learn more about this ... Show more

 • Promoted

Orthopedics Physician

CompHealthWest Des Moines, Iowa, US
Full-time

Orthopedics physician employment in Iowa : West Des Moines has been recognized by several national publications and a metro-wide publication as a great place to live and conduct business.As the pre... Show more

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Remote AI Training Scenario Designer - AI Trainer ($30-$80 per hour)

MercorWest Des Moines, Iowa, US
Remote
Full-time

About the Role**We're looking for creative, detail-oriented experts to help train the next generation of AI agents.You'll design realistic, complex digital worlds and craft challenging scenarios th... Show more

Marketing and Content Strategy Specialist

US048 Mercer Health & Benefits LLCMeredith,Urbandale
Full-time

We are looking for a talented individual to join our Voluntary Benefits Marketing and Communications team at Mercer.In this role, you will collaborate closely with internal team and key stakeholder... Show more

Customs Entry Writer

FreightTASDes Moines, IA, United States
Full-time

Customs Entry Writer Salary - $50k to $65k - depending on experience.Must have one plus years' current experience of Customs Entries working in the Freight Forwarding industry.Must have a valid vis... Show more

Obstetrics Physician

Enterprise Medical RecruitingDes Moines, Iowa, US
Full-time

Obstetrics physician job in Iowa :.Join 19-provider Multi-Specialty Group east of Des Moines, Iowa that is seeking a Family Medicine with OB and C-section capabilities.Group currently has 2 female ... Show more

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Supplier Enablement & Ariba Operations Specialist

Strategic Staffing SolutionsWest Des Moines, IA, United States
Temporary

Supplier Enablement & Ariba Operations Specialist.West Des Moines (Primary) | Charlotte (Secondary).Month Contract (Extension Possible).Supplier Enablement & Ariba Operations Specialist.This role p... Show more

Urgent Care Physician Physician

Curare Group, Inc.Des Moines, Iowa, US
Full-time

Urgent Care Physician physician job in Iowa : Urgent Care physician needed with an owned and governed multi-specialty clinic in a thriving Iowa city needs you.Join Collegial environment, excellent ... Show more

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Supplier Enablement & Ariba Operations Specialist

Leading Utilities OrganizationWest Des Moines, IA, United States
Temporary

Supplier Enablement & Ariba Operations Specialist.Location: West Des Moines (Primary) | Charlotte (Secondary) Duration: 6-Month Contract (Extension Possible).Supplier Onboarding & Enablement.Manage... Show more

System Administrator

KuvareDes Moines, Iowa, United States, 50309
$80,000.00 yearly
Full-time
Quick Apply

Kuvare is on a mission to serve hardworking consumers overwhelmed by the complexities of retirement and is built from the ground up to do so.Our unified financial hub protects the retirement of eve... Show more

Junior Human Resource Specialist

GAP Solutions, Inc. (GAPSI)Des Moines, IA, United States
Permanent

As a Junior Human Resource Specialist, apply HR skills in support of managers, program staff and customers on the full range of HR topics including but not limited to staffing, classification, proc... Show more

Technical Writer

Sunrise SystemsDes Moines, Iowa, United States
Full-time
Quick Apply

The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the SOC (Security Operations Center).The Business Consultant supp... Show more

Oncology Physician

Global Medical StaffingDes Moines, Iowa, US
$10.00 hourly
Full-time

Oncology physician employment in Iowa : Global Medical Staffing - To get this new adventure started, pick up the phone and call Global Medical Staffing today.Clinic hours 8am - 4pm with call requir... Show more

 • Promoted

Claims Examiner Workers Compensation - IA, NE, SD

RASDes Moines, IA, United States
Full-time

Claims Examiner Workers' Compensation - IA, NE, SD.We are seeking a seasoned workers' compensation professional to work with clients to control costs and exposure and help injured workers get back... Show more

Automotive Service Advisor

Brakes PlusClive, Iowa, United States
$35,000.00 yearly
Full-time

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the ser... Show more

Intern - Business Analyst - It Operations

SitusAMCDes Moines, IA, United States
$22.50 hourly
Full-time

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers.Whether you're a real estate veteran, a passionate technologist, or looking to ... Show more

High-Velocity Inbound Sales Closer

Miller Pest & TermiteDes Moines, IA, United States
$100,000.00 yearly
Full-time

The Mission You are the first line of offense.Your goal is to take inbound interest and convert it into revenue through speed, strategy, and negotiation.You aren't here to push paper; you're here t... Show more

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Future Opening: Weekend Member Service Representative

Future Opening: Weekend Member Service Representative

Planet FitnessJohnston, IA, United States
2 days ago
Job type
  • Full-time
Job description
Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Customer Service/Front Desk Activities
  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Utilize info call script at all times to callers that have never been to PF before.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Exceeding the minimum required daily statistics.
  • Ability to assess and assist in emergency medical situations.
  • Upholding rules and policies in the facility.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
    • Member Accounts
    • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
    • Checking members into fitness classes daily using Datatrak systems.
    • Creating new memberships and guest accounts for members.
    • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.
  • Completion of daily and weekly cleaning responsibilities.
Miscellaneous
  • Maintain a minimum 70% Black Card acquisition. (Calculated on a monthly basis).
  • Maintain a minimum of 55% secondary billing acquisition. (Calculated on a monthly basis).
  • Stay up to date on new tasks and current job description and perform them in a timely manner.
  • Track Key Performance Indicators such as guest counts, cancels, info calls and BC percentages.
  • Manage marketing efforts by ensuring that staff is aware of updates or changes.
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.