Secret shopper Jobs in Oakland, CA

Shopper Insights & Analytics Manager

Clorox is the place that's committed to growth for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

Retail is changing faster than ever. The lines between physical and digital shopping continue to blur as shoppers move seamlessly between stores, apps, social platforms, retail media, and ecommerce. Winning today requires more than reporting what happenedit requires understanding why shoppers behave the way they do and translating those insights into actions that drive growth. We're looking for a curious, analytical, and forward-thinking Shopper Insights & Analytics Manager to help shape the future of the Walmart business at Clorox. This role sits at the intersection of shopper insights, advanced analytics, customer strategy, and digital commerce. You'll bring together multiple sources of datafrom shopper behavior and syndicated insights to digital commerce and retailer analyticsto uncover meaningful opportunities that influence decisions across Sales, Category Leadership, Marketing, and our Walmart customer team. If you enjoy solving complex business challenges, connecting data to human behavior, and telling compelling stories that inspire action, this role offers an opportunity to make a significant impact on one of Clorox's most important retail partnerships.

In this role, you will:

We believe great insights don't end with analysisthey inspire better decisions. This role exists to uncover shopper truths, build shopper obsession across the organization, connect data to human behavior, and influence actions that accelerate growth at Walmart.

Develop forward-looking shopper and category point of views that help Clorox and Walmart anticipate where shoppers, categories, and retail are headednot just where they've been.

Develop a deep understanding of Walmart shoppers by uncovering the behaviors, motivations, missions, and trends that influence purchase decisions across physical and digital commerce.

Influence decisions across category strategy, assortment, pricing, innovation, merchandising, digital commerce, and retailer engagement.

Integrate shopper research, syndicated data, retailer analytics, digital commerce insights, and market intelligence into clear business recommendations.

Identify growth opportunities across categories, brands, shopping missions, and occasions through advanced analytics and consumer understanding.

Lead category and shopper learning plans that answer critical business questions and influence commercial strategy.

Create compelling, insight-led stories that simplify complex information and inspire action with internal leaders and Walmart partners.

Partner closely with Category Leadership, Sales, Marketing, Consumer Insights, Retail Media, and Data & Analytics teams to solve business challenges.

Leverage emerging capabilitiesincluding AI-enabled analyticsto accelerate insight generation and improve decision making.

Help shape omnichannel strategies by understanding how shoppers move across stores, Walmart.com, pickup, delivery, and digital touchpoints.

Directly shaping critical retailer engagements including line reviews, Joint Business Planning (JBP), assortment discussions, innovation sell-in, and strategic customer meetings.

Opportunity to Shape the Future

This is more than an insights and analytics role. You'll help define how Clorox uses shopper understanding to create competitive advantage with Walmart. From AI-enabled analytics to omnichannel commerce and retailer partnerships, you'll influence strategic decisions across some of our biggest brands. Your work won't end with dashboardsit will shape business decisions.

What we look for:

What You'll Bring

Experience

• 7+ years of experience in Shopper Insights, Consumer Insights, Category Management, Analytics, Customer Insights, or related fields.
• Experience working with large retailers, with Walmart experience strongly preferred.
• Strong foundation in both consumer/shopper research and advanced business analytics.
• Experience presenting insights and recommendations directly to retail customers and senior business leaders.
• Demonstrated success influencing commercial decisions through insight-driven storytelling.

Core Shopper Insights Experience

• Ability to frame business questions, develop learning plans, test hypotheses, and translate findings into action.
• Deep understanding of consumer and shopper research methodologies, including quantitative, qualitative, syndicated, and behavioral data.
• Experience developing shopper, category, and path-to-purchase insights that influence commercial strategy.
• Identify and anticipate emerging shopper behaviors, macro trends, and future growth opportunities before they become obvious in the business.
• Experience synthesizing multiple data sources into clear, actionable growth-driving recommendations.
• Strong storytelling skills with the ability to simplify complex analyses for senior leaders and retailer partners.

Technical & Analytical Skills

• Syndicated data (Circana, NielsenIQ, Numerator).
• Walmart Scintilla preferred (or demonstrated ability to quickly learn retailer-specific analytics platforms).
• Digital commerce, omnichannel and retail media analytics.
• Experience leveraging Kantar, Mintel, CRC or other retailer and trend sources.
• Experience designing and interpreting quantitative and qualitative consumer and shopper research.
• Experience with visualization tools such as Power BI or Tableau and advanced Excel skills.

What Makes You Successful

• Curious, proactive, and energized by solving difficult business problems.
• Equal parts analytical thinker and storyteller.
• Passionate about understanding peoplenot just data.
• Comfortable navigating ambiguity and finding opportunities where others see complexity.
• Excited by technology, AI, and the future of shopper insights.
• Motivated by creating measurable business impact through better decisions.

#LI-Hybrid

Workplace type: Hybrid