Secret shopper Jobs in San Francisco, CA

About Us:

• Proudly serving our San Francisco Bay Area communities since 1986, Mollie Stone’s Markets is a local, family-owned grocery store chain. With over 38 years of exemplary performance, Mollie Stone’s Markets continues to make a difference in people’s lives through food.
• We succeed in the industry by ensuring we deliver a large variety of exciting and quality products in an attractive and positive environment.
• Our roots remain in healthy, natural and specialty foods.
• Mollie Stone’s Buyers work closely with local producers around the greater Bay Area to bring high quality products to every aisle.
• Our goal is to surprise and delight our customers.
• We pride ourselves on being an employer of choice, and we are proud to offer competitive wages, paid time off, physical and mental health benefits, 401(k) or pension plan, as well as career training programs through our professional partnerships.
• As a local, family owned and operated business, we are grateful to our customers as they support our vision, which allows us to care for our employees by making a difference in their lives.

Essential Functions:

• Accurately pick and pack items based on customer orders.
• Ensure product quality by selecting fresh, unexpired items and adhering to food safety standards.
• Communicate with customers via the app to handle any changes or product substitutions.
• Communicate any concerns and/or opportunities to increase sales to Store Management.
• Follow store-specific processes for navigating aisles and scanning items.
• Manage multiple orders efficiently while maintaining speed and accuracy.
• Operate with care in handling and packing fragile or temperature-sensitive items.
• Processing orders in a timely manner and completing the in-store purchase successfully.
• Preparing items for pick-up.

Minimum Qualifications:

• Must be 21 years or older (purchase may include alcoholic beverages).
• Ability to lift up to 50 lbs. and walk/stand for extended periods.
• Basic knowledge of grocery items and ability to make appropriate substitutions.
• Smartphone with the Instacart Shopper app installed.

Preferred Qualifications:

• Previous experience in grocery shopping, retail, or customer service.
• Familiarity with various store layouts and product locations.
• Strong time-management skills and ability to multitask under pressure.

Competencies:

• Customer-centric approach.
• Attention to detail and accuracy.
• Effective communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills for managing substitutions or unavailability of products.

Physical Requirements:

• Ability to lift heavy items (up to 50 lbs.).
• Prolonged periods of walking and standing.
• Ability to push/pull carts filled with groceries.
• Reaching, bending, and squatting to retrieve products from shelves.

Supervisory Responsibility:

• This position has no supervisory responsibilities. About the Benefits: This is a non-union position with competitive pay.

Comprehensive Medical Insurance Dental and Vision Insurance Life Insurance Employee Assistance Program Commuter Benefits Entertainment Discounts Employee Discount on Mollie Stone’s Purchases Paid Time Off Pay range:

• $20-25/hour Travel Requirements: Full-service shoppers must have reliable transportation to and from work.

Other Duties:

• There may be opportunities to cross-train and work in other positions throughout the store.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
• Duties, responsibilities, and activities may change at any time with or without notice. Mollie Stone’s Markets is an Equal Opportunity Employer Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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