Security field supervisor Jobs in Los Angeles, CA

Help Universal Studios Hollywood learn about and improve the experiences of our guests. The Consumer Insights Field Team plays a key role in collecting foundational information used to make businesscritical decisions about our guests : where theyre from why theyre here and what they love (and dont) about their experiences with us.

As a Field Research Supervisor you play a pivotal role in ensuring the successful management of the daytoday field research team and data collection. You will work closely with the Consumer Insights Sr. Field Manager Field Managers and Field Interviewers to ensure that projects are executed according to approved methodology and within the predesignated time frames. You are also instrumental in supervising the growth and development of Field Interviewers monitoring data quality and integrity and ensuring protocols and guidelines are consistently followed.

Responsibilities Include :

• Field Project Management : Prepare project study materials briefs teams on shift project schedules and study parameters and conducts postshift debriefs. Monitor surveys for data quality quotas and productivity. Produce daily projectspecific bias and tracking reports. Conduct observations motivation and coaching to ensure proper methodology increase efficiency and build interviewer skills and confidence. Manage daytoday interviewer shifts including replacement and / or reallocation of resources due to employee sick calls employee breaks and rearrangement of work location to maximize efficiencies.
• Team Member Development and Training : Assist in training coaching and evaluating interviewers in proper procedures and methods of data collection for each Field project. Manage interviewers by setting work expectations leadership standards and specific work location efficiency techniques. Conduct monthly conversations with direct reports on their growth and development including strengths and areas for improvement.  Enforce appropriate policies and procedures to ensure compliance with company and departmental standards. Collaborate with human resources to execute best practices with team members.
• Data Collection : Be an active member of the Field Team and lead by example by conducting surveys on every project assigned when needed.
• Departmental support Attend and participate in department and divisional meetings.  Assist with technical equipment needs and TSAT planning as needed. Interview potential new candidates for the field team with Sr. Field Manager when applicable and assist when appropriate in onboarding activities including reviewing applicable field rules and protocols.
• Perform other duties as assigned.
• Hybrid : This position has been designated as hybrid generally contributing from the office a minimum of three days per week.

Qualifications :

This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range : $

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .

Remote Work : Employment Type :

Fulltime

Key Skills

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Vacancy : 1