Senior administrative assistant Jobs in Miami Gardens, FL

Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Benefits/Perks

Fast Paced Environment

Opportunity for advancement

Training & Development

Be Part of a Positive, Community-Minded Team

Company Overview At Voda Cleaning & Restoration of Southwest Florida, we specialize in a wide range of services to keep homes and businesses clean, fresh, and free from damage. Whether it's water and storm damage restoration, mold mitigation, fire and biohazard cleanup, or professional floor and air duct cleaning, we take pride in providing reliable, high-quality service with compassion and professionalism. Our mission is simple: to restore comfort, safety, and peace of mind to every customer we serve.

Job Summary

We're looking for a reliable, customer-focused Office Assistant to help manage day-to-day front office operations. You'll answer incoming calls, follow up with customers, schedule jobs, call new leads, and support payment follow-ups/collections-helping keep our calendar full and our customers taken care of. This role requires exceptional organization, multitasking, and communication skills to support both the office and field teams while following established SOPs and the Voda Way.

Responsibilities

Answer incoming phone calls, texts, and messages; provide friendly, professional customer support

Schedule appointments and coordinate technician calendars

Call new leads promptly from lead sources, qualify needs, and book appointments/estimates

Perform customer follow-ups (estimate follow-up, post-service check-ins, review requests)

Make collections/payment follow-up calls and document outcomes

Update customer/job notes in the CRM and keep accurate records

General office admin support as needed (invoices, job files, routing messages)

Communicate with vendors and assist with supply ordering as needed.

Assist in maintaining compliance with certifications, safety, and company policies.

Apply for and maintain vendor programs.

Qualifications:

Required

Confident on the phone and comfortable making outbound calls (leads + payment follow-ups)

Strong organization and attention to detail

Ability to multitask in a fast-paced environment

Excellent verbal and written communication abilities.

Basic computer skills (email, calendars, CRM systems)

Professional, calm communication style

Preferred

Experience in home services (cleaning/restoration/plumbing/HVAC) scheduling or dispatch

Experience with invoicing, AR, or payment collections

Familiarity with lead platforms (Angi, Thumbtack) and responding quickly to inquiries

Core Values Alignment (The Voda Way)

Excellence: Strive for accuracy, professionalism, and efficiency in every task.

Integrity: Handle customer and company information with care and confidentiality.

Teamwork: Collaborate effectively with technicians, management, and vendors.

People: Provide a welcoming and supportive presence for both staff and customers.

Accountability: Own responsibilities, meet deadlines, and follow through on commitments.

Community: Represent Voda with professionalism and pride in all interactions.

Apply now and let's embark on this thrilling journey together, making spaces shine and restoring lives with the power of Voda Cleaning and Restoration!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.