Senior consultant Jobs in Lowell ma

IBM Senior Managed Services Consultant in Lowell , Massachusetts

Introduction

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The IBM-Apptio Americas Customer Success Managed Services (MS) team is a high performing team of technical and business consultants with deep expertise in the configuration and deployment of Apptio's SaaS solutions for enabling Technology Business Management (TBM) within IT organizations.

We are seeking individuals with business and technology consulting experience to support our customers' continued success and adoption, post-implementation, through proven best practices. In this hands-on role you will manage a portfolio of customers, collaborate closely with the IBM-Apptio Customer Success team and utilize your strong technical aptitude to directly impact the value realized by the customer and the ultimate success of the relationship. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

IBM-Apptio is the CIO's business management system. We build advanced data and analytics applications that help all IT and business leaders understand and make informed decisions about their technology investments, capitalize on cloud transformation, operations, and costs, and drive innovation within their organization. We call it Technology Business Management (TBM) and Financial Operations (FinOps). Our TBM and FinOps solution experts believe deeply in Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs and CFOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

Your Role and Responsibilities

What We Want You To Do

Gather functional and business requirements from client and translate into a functional SaaS solution design, which meets customer needs and provides maximum value within the Apptio platform capability.

Handle all hands-on configuration and Apptio administrative responsibilities for supported clients.

Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications.

Work with product management and development organizations to channel client feedback and solutions into future releases of the Apptio product suite.

Work with CS leadership to channel commonalities across customers into best practices processes & product delivered templates.

Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Demonstrate passion for continued success of our customers; fortitude and perseverance in challenging situations.

Exhibit professional demeanor while communicating with customers and peers.

Exhibit humility while interacting with team members in the organization. Show eagerness to contribute to organizational values.

Be a fast learner and take ownership of knowledge gaps.

Work closely with other consultants in the organization to leverage skill sets and deliverables.

Actively contribute ideas based on previous experience, share perspectives relating to existing situations.

Required Technical and Professional Expertise

5+ years of experience in as business analyst, consulting or technical analyst role

1+ years of Apptio or ITFM technical and consulting experience

Customer facing experience in system implementation

Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent experience

Preferred Technical and Professional Expertise

General

Ability to demonstrate experience with data analysis and data manipulation.

Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance.

Team player with solid communication and presentation skills, deals well with ambiguity.

Competent with packaged and SaaS application software implementation practices.

High-level knowledge of enterprise IT organizational, business and technical environments.

Client-focused attitude - a customer advocate.

Consulting experience in enterprise systems implementations

Ability to breakdown complex information to simple solution requirements

Business Domain Focus

Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.

Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development / support

Technical Domain Focus

Experience with data analysis and relational databases.

Skilled at working with large data sets, quickly detecting and resolving data-related issues.

Skilled at completing technical design via iterative mockups.

Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.

Training / certification in ITIL or equivalent

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to :

Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.

Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.

Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.

Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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