Senior engineer Jobs in Lincoln, NE

Day to Day / Responsibilities :

A client of Insight Global is looking for an experienced and highly skilled Sr. Applications Engineer specializing in Rack Power Distribution Units (PDUs). In this role, you will be responsible for supporting the design, implementation, and technical support of rack PDU products, ensuring seamless integration with other components of physical infrastructure. You will work closely with engineering, sales, and product teams to deliver cutting-edge solutions for our clients, maintaining a high standard of reliability and performance. You will be responsible for supporting customer inquiries for pre and post sales questions relating to Rack PDUs. This individual will be taking calls from customers and should be able to answer most technical questions – hearing and understanding what the customer is asking for. This individual will also be responsible for going to client sites, trade shows, and other in person activities to help customers get a better understanding of the client’s products. This is not a sales role. However, experience in a sales engineering or similar customer facing roles is desirable.

Responsibilities :

• Technical Expertise : Serve as the subject matter expert on rack PDU firmware, monitoring, and power configurations, providing in-depth technical guidance and support.
• Customer Engagement : Work directly with customers to understand their requirements, troubleshoot issues, and ensure optimal performance of rack PDUs in their environments.
• Product Development Support : Collaborate with product management teams to define requirements, develop specifications, and provide feedback on rack PDU designs to ensure alignment with customer needs and market trends.
• Firmware and Monitoring : Collaborate with firmware development teams to guide prioritization and implementation timelines for firmware and monitoring systems within rack PDU offering. Ensure that customer requirements are clearly defined and new features are compatible with industry standards.
• Integration Support : Facilitate integration of rack PDUs with other physical infrastructure components, such as rack enclosures, cooling systems, and IT equipment, to create comprehensive, scalable solutions.
• Solution Design : Work within cross-functional teams to ensure smooth deployment and operation of customized rack PDU solutions tailored to customer applications.
• Technical Documentation : Develop and maintain detailed technical documentation, including user manuals, installation guides, and troubleshooting resources for rack PDUs.
• Training and Support : Provide training sessions and technical support to internal teams, partners, and clients, ensuring a deep understanding of rack PDU products and their applications.
• Product Testing and Quality Assurance : Participate in product testing, validation, and quality assurance to ensure that all rack PDU solutions meet rigorous performance and safety standards.